About the Role

The Palms Motel Wollongong is looking for a reliable and customer-focused Front Desk Receptionist to provide guest services and reception support. This role is casual, primarily covering Mondays and someweekends, with the flexibility to work alternative days during the week where required. You’ll step in to support our existing team by covering rostered days off and occasional leave. The role will be roughly 8-16 hours per week, with shift times most likely being between 11:00am - 7:30pm.

What You’ll Be Doing

• Handling check-ins and check-outs efficiently in a busy environment
• Managing phone and email inquiries while assisting guests at the desk
• Resolving guest concerns with a solutions-focused mindset
• Processing payments and maintaining accurate booking records
• Multitasking in a high-pressure setting—think: multiple check-ins, guest requests, ringing phones, and a full inbox!

Who We’re Looking For
Previous experience in a motel/hotel environment is preferred, with prior experience in a front desk role essential. This position requires someone who is available to start immediately. We are on the lookout for an individual who is able to multitask, stay calm under pressure, and deliver outstanding customer services. In addition to this, a forward-thinker who is able to work independently and is capable of making decisions without the need to be constantly monitored.

Pay Rates (Hospitality Award – Level 3, Front Office Grade 2)

• Weekdays: $33.38 per hour (higher rates for evenings/nights)
• Saturday: $40.05 per hour
• Sunday: $46.73 per hour

Ready to Join The Team?
If you’re looking for a dynamic, customer-facing role with flexibility, apply now!