Talent International is currently recruiting for an APS5 Internal Review Officer to work for one of our Federal Government clients based in Parramatta/Newcastle. The position is a 12-month contract role with the possibility of extension. The role pays $55.24/hr + Super.

7.6 hours per day and 38 hours per week

Responsibilities of the role include, but are not limited to:

• Working with participants/applicants to gather information regarding the nature and context of review requests.
• Informing participants/applicants and their representatives about decisions, reviews and the appeals process.
• Preparing evidence-based decision-making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and the client's policies.
• Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
• Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

Essential criteria

• Understanding of the NDIS: Knowledge of the National Disability Insurance Scheme, including its policies, procedures, and guidelines, is essential. This includes understanding the rights and responsibilities of participants and applicants and the services available to them.
• Disability Awareness: An understanding of various disabilities and the challenges faced by individuals with disabilities.
• Analytical Skills: The ability to analyse information, assess evidence, and make sound decisions based on the available data is key. This includes reviewing documents, reports, and other relevant materials.

Desirable criteria

• Educational Background: A degree in a relevant field such as law, social work, psychology, disability studies, or a related discipline is often preferred.
• Professional Certifications: Certifications related to disability services, case management, or legal studies can be beneficial.
• Relevant Work Experience: Experience working within the disability sector, social services, or a related field is highly valued. Previous roles that involved case management, advocacy, or legal decision-making.
• NDIS Experience: Direct experience with the NDIS, either through previous employment or volunteer work. This includes understanding NDIS processes, policies, and participant/applicant's needs.
• Analytical and Decision-Making Experience: Roles that involved analysing information, making decisions, and writing reports are relevant.
• Communication and Interpersonal Skills: Experience in roles that required strong communication and interpersonal skills.
• First Nations: An understanding of issues affecting Aboriginal and/or Torres Strait Islander peoples. A demonstrated ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander peoples.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / [email protected] for a confidential discussion.