The Lucky Hotel is on the lookout for an Assistant Manager to support the GM as we take the venue forward into the warmer months.

This is already an award-winning venue which has a strong food, beverage, gaming and accommodation offering. As the Assistant Manager you will be across all departments and help shape and influence the team to drive best practice and a memorable experience for our guests.

We want to do things differently. The food won't be ordinary pub grub, the entertainment won't just be DJ’s or cover bands. We want to light it up and we want someone who has wanted to let loose and have some fun giving Newcastle memorable experiences and best in class hospitality.

THE OPPORTUNITY

The role of the Assistant Manager is to lead and co-ordinate all aspects of venue management, to support the GM and other managers achieving a common goal. Yes, you will ultimately report to the GM, but we believe in a collaborative environment. Your ideas will be welcome and rewarded. Your voice will be heard and respected.

The role will include but not limited to:

Accountability for achieving all revenue targets and having an agile approach to managing the business to ensure these targets are met.

Strictly adhere to and enforce all company policies to ensure the business is run effectively and efficiently.

Deliver all HR requirements for the business, including training and coaching

Oversee all operational requirements of the business including marketing, security, maintenance, food and beverage service, sales and events, gaming and cash management.

WHO ARE YOU
As a driven, passionate and focused individual you will possess the following attributes and skills:

Minimum 2+ years' experience in a duty manager capacity in a large multifaceted venue(s)

Strong background from operational Food & Beverage alike venues

Experience in the coordination of functions

Compliance expertise, licensee experience will be highly regarded

Passion for developing large teams and strong team player

This is a strong, hands-on role, leading and motivating from the front where your experience requires thinking on your feet to meet the multitude of operational service standards in a high-volume venue and diverse service offerings.

WHO ARE WE
The Tilley and Wills Hotel group oversees more than 8 venues throughout NSW and QLD including but not limited to Veranda and Cabana Bar/s in Sydney CBD, The Greenwood Hotel North Sydney, and The Prince Consort in Brisbane. We love hospitality and we love our people. The CEO is in our venues working from the front and driving the culture. We want our people to feel valued and we offer support to reach your personal and career goals.

CULTURE & BENEFITS
With our people at the heart of our business, we offer training, development & all the necessary tools to be set up for success. We celebrate our success through reward and recognition and seek to grow our people by investing in your long-term future.

We encourage our people to always seek feedback, to have the real conversations, striving to achieve our absolute best through continuous improvement. We create environments in which our people feel confident, proud and inspired to deliver on absolute world class service and it is through our values that we believe and are recognized as the industry's best leaders and innovators.

As part of The Tilley and Wills family, some of the additional benefits you will enjoy:

A commitment to your personal and professional development to propel your career growth. In this year alone we have had staff participate in the AHA Women's Scholarship, had staff in finalists for the AHA awards for Excellence in services and multiple staff as finalists in AHA Rising Star with one taking home the first place.

Strong leadership program that is voted by fellow peers and leadership recognition

External training budget for further learning opportunities

Birthday leave

Gym Membership

Yearly Wellness Days

Discounts across all of our bars, restaurants and pubs

We have ambitious expansion and development plans, and we highly value our people as the drivers of our continued success and growth. This is an excellent career development opportunity for the right person who shares our passion, values and drive.

If this resonates with you, please apply with us today! We look forward to speaking with you soon.

If you'd like to meet our team, follow the link check us out on Instagram