Company description:

About Us
The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.
Transport Services is a Group within the Department of Transport and Planning, and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.

Job description:

About the Role
Full time - Ongoing
The Vehicle Safety Officer is responsible for resolving mechanical and technical matters in relation to vehicle standards and compliance to roadworthiness standards and the requirements for registration. The role is also required to assist in the management and administration of authorised partners delivering vehicle safety products and services. The successful applicant will hold a Certificate 3 in Automotive Mechanical Technology (Motor Mechanic) and have comprehensive mechanical workshop experience.

To access the position description, please click link here.

Position Outcomes
• Provide technical knowledge and support to customers, partners and stakeholders to support current registration, vehicle safety and certification schemes
• Use technical knowledge and experience by contributing to investigations relating to possible matters of non-compliance to scheme requirements and prepare reports and statements under limited guidance
• Identify emerging automotive industry trends and vehicle technologies to influence the development and implementation of vehicle safety related policy.
• Contribute to the preparation of training and instructional material for vehicle safety subject matter to be published and distributed through various mediums to educate and inform customers and partners
• Initiates and maintains relationships with stakeholders to understand and resolve stakeholder issues and identify opportunities for business improvement

KEY SELECTION CRITERIA - As a Vehicle Safety Officer, you will apply your technical knowledge and experience to provide clear information and guidance to customers, partners, and stakeholders within the vehicle safety scheme, ensuring compliance with defined policies and standards. You will appropriately interpret and apply relevant registration legislation, regulations, and procedures to support effective decision-making. Exercising professional judgement, you will contribute to evidence-based briefs that meet the standards of proof required for administrative or prosecution decisions, often working with limited guidance. Your strong stakeholder management skills will enable you to negotiate effectively with partners to achieve compliance and successful business outcomes. You will also apply your technical expertise and administrative capabilities to resolve complex issues, enquiries, and complaints in line with policies and procedures. Additionally, you will independently schedule and prioritise your work activities to meet service standards and deliverables efficiently.

QUALIFICATIONS AND EXPERIENCE:
Mandatory
• Certificate 3 in Automotive Mechanical Technology (Motor Mechanic) and have comprehensive mechanical workshop experience.

Desirable
• Customer service experience in a fast-paced professional environment
• A personable customer-facing manner and strong written and verbal skills

What we offer

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians. For further details please refer to Careers at the Department of Transport and Planning.

Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply
Non-DTP Employees (Including VPS outside of DTP)
Create an account by clicking the ‘Apply' button and follow the prompts. For help, click here for Quick Reference Guide.
Applications close at 11:59 PM on Thursday 6 November 2025.
Please include a resume and cover letter. All applications must be submitted through the online portal. We're unable to consider email or manual applications.
For more information, contact Jody L Lewis-Hamilton, Scheme Manager (Lvt & Viv) via [email protected]
Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.
If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email.