Trade Counter & Customer Service Officer

Customer-Focused Trade Counter Role - Join a Busy Malaga Team
Full-time | ERP experience desirable | Forklift highly regarded

Step into a role where no two days are the same. You'll assist trade and retail customers, manage orders through an ERP system, provide product information, and occasionally lend a hand in the warehouse. This is a perfect fit for someone patient, positive, and ready to make an impact in a busy, supportive team environment.

About the Role

Based at the trade counter, you'll be the first point of contact for customers - assisting walk-ins, answering telephone and email enquiries, providing quotes, and processing orders using the company's ERP system.

No two days are the same, with opportunities to support warehouse operations, pick and pack orders, and contribute to smooth day-to-day operations.

This is an ideal role for someone multi-skilled, patient, and customer-focused - with a positive attitude and a keen eye for detail.

What You'll Do

• Greet and assist customers at the trade counter with professionalism and knowledge
• Respond to enquiries via telephone and email, providing accurate information
• Prepare quotes, process orders, and manage returns using their new ERP system (must have previous ERP experience).
• Support warehouse operations, including picking and packing orders (up to 20kg) when needed
• Work collaboratively with the team to maintain smooth operations

What We're Looking For

• Experience in trade counter, customer service, or internal sales roles
• Strong communication skills - confident, patient, and solutions-oriented
• Experience using ERP or CRM systems
• Excellent attention to detail and accuracy in data entry
• Hands-on, adaptable, and willing to step into warehouse tasks
• Forklift licence is a bonus

Hours

• Monday: 7:30am - 4:00pm
• Tuesday to Friday: 7:30am - 3:30pm

Why You'll Love It

• Full-time, permanent role in a stable, reputable Australian business
• Diverse day-to-day role combining customer service, ERP work, and practical hands-on tasks
• Supportive, team-focused environment with opportunities to learn and grow

If you're ready to bring your customer service skills, ERP experience, and positive attitude to a company that values its people and its customers, we want to hear from you!

At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.

We provide reasonable adjustments for individuals with disability - please email [email protected] if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.