MBS, a renowned provider of Building & Landscape materials, has been a trusted partner to Sydney's construction industry since 1983. Our unwavering commitment revolves around delivering premium products, exceptional customer care, and cutting-edge delivery solutions. As a family-owned enterprise, we cherish our core family values and cultivate a culture of excellence.

We are in search of a Sales & Customer Service Representative who is deeply dedicated to helping customers, boosting sales, and delivering outstanding customer experiences.

The Role:

The primary goal of this role is to prioritize customer satisfaction, manage over-the-counter and phone-based retail trade sales, enquiries, and quotations, all while providing service excellence to our highly valued clients.

We seek an individual who is well-presented, self-motivated, and equipped with excellent communication, interpersonal, and organizational skills.

Work Day Requirements:

Monday to Friday

Saturdays (bi-weekly rotation)

Key Responsibilities:

In our Sales & Customer Service role , you will be responsible for but not limited to:

Assisting Trade and Retail customer enquiries

Providing exceptional customer service

Building relationships with customers

Phone orders and Enquiries

Conducting in-person and phone sales

Preparing and processing of customer quotations, sales orders, invoicing, and customer payments, ensuring a seamless follow-up to order delivery

Actively engaging in upselling and cross-selling

Works with team & Co-operates with other departments to fulfill customer orders

Operates point of sale (POS) system to transact sales

Skills & Qualifications:

To thrive in this role, you should possess:

A positive and enthusiastic can-do attitude (essential)

A friendly, professional appearance, reflecting our commitment to customer care (essential)

Excellent communication skills

Be self-motivated and a supportive team player

Basic computer skills

Attention to detail and accuracy in completing tasks

Willingness to adapt to changing priorities and work in a fast-paced environment

Prior sales experience in a trade-related environment (not mandatory but highly advantageous)

Previous experience in the building and landscape industry (ideal, but not required)

If you're passionate about delivering exceptional service, building lasting relationships with customers, and contributing to the success of a well-established company, we invite you to apply and be a part of our dynamic team at MBS.