Circle of Hope Services (COHS Pty Ltd) is an aged care registered provider delivering home care supports and services to people aged 65 and over who are eligible for government funding under the My Aged Care - Support at Home program (formerly known as Home Care Package program (HCP).

We Are Seeking

An experienced, passionate and dedicated Care Manager to join our Circle of Hope Services team. This role will offer the successful applicant a great opportunity to be part of a values driven culture that shares a strong commitment to building independence, equality, social inclusion and participation in the community. Our purpose is to provide quality and safe supports to participants that meets their needs, goals and preferences in the comfort of their own home.

About the role

The role is predominately an office-based role, Monday to Friday 9:00 am to 5:00 pm based in Greenacre, South-west Sydney and will manage a caseload of participants as part of COHS's care planning, assessment and review team, the aged care portal and daily operations of the business.

Part of the role includes networking and building customer relationships, intake, care planning, assessment and review of consumer individual care plans, consumer risk assessments, medication plans and checklists, end of life plans, monthly budgets and rostering of care supports and services in the participant's home.

The successful candidate must have previous experience in aged care and administration, coordinating aged care services and solid knowledge and understanding of Aged Care legislation, regulatory requirements and the Aged Care Quality Safeguards Framework.

The successful candidate will also comply with COHS's values, code of conduct, policies and procedures and relevant government legislation, standards, rules and guidelines where relevant while maintaining the privacy and confidentiality of consumers, carers, families and the organisation.

Selection Criteria

Tertiary qualification and significant experience working in the Health and Aged Care services sector (Aged Care, Disability, Nursing, Mental Health, Social Work, or Business Management).

A minimum of two (2) years' administration and case management experience and solid knowledge and understanding of the Aged Care legislative framework and regulatory requirements (Aged Care Strengthened Quality Standards).

Demonstrated ability to be person-centered focused and work collaboratively with participants, registered supporters, carers, loved ones and stakeholders.

Results driven with the ability to self-motivate, multi-task and achieve results within a Key Performance Indicator framework.

Strong administration, written and computer skills for the creation of reports, correspondence and other documents in a cloud-based client and records management system.

Follow COHS's records management policies and procedures.

Strong interpersonal skills with a positive attitude and a flexible and adaptive nature to respond to the changing needs of our participants.

The successful candidate will be subject to completing the Aged Care ALIS eLearning modules as part of the induction process.

Current NSW Driver's License and own vehicle.

National Police Check (valid within the last 90 days)

Right to work within Australia.

What We Offer

Competitive remuneration.

Training and development opportunities.

A positive and inspiring work environment.

Job satisfaction – helping to make a difference in people’s lives.

For more information about COHS and the services we provide please visit our website: www.cohs.com.au

To apply please click on the 'apply now' button.

Please include a cover letter, resume and how you address the selection criteria as part of your application.

Confidential enquiries can be made by contacting Courtney Redman on 02 8774 9698.

Circle of Hope Services (COHS Pty Ltd) is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander (ATSI) and Culturally and Linguistically Diverse (CALD) backgrounds and people with a disability.

Closing Date: Midnight - Sunday, 16 November 2025.

Circle of Hope Services (COHS Pty Ltd) acknowledges the traditional owners of the land on which we work and live and pay our respects to their elders' past, present and emerging.

*WE DO NOT PARTNER WITH EXTERNAL RECRUITMENT AGENCIES. NO CONTACT FROM EXTERNAL RECRUITMENT AGENCIES PLEASE.