About Us

Melbourne Innovation Centre (MIC) helps businesses and the entrepreneurs behind them turn great ideas into greater impact.

Since 1998, we’ve supported startups, small businesses, and entrepreneurs to start, grow, adapt, and thrive. As one of Victoria’s leading innovation hubs, we’re entering an exciting new phase of growth as we develop new programs, products, and services that help businesses scale in a fast-changing world.

About the Role

We’re looking for a Business Support Officer to join our small, dynamic team in Cremorne.

This is a great opportunity for someone who is motivated to learn, curious about innovation, and ready to take ownership of their work in a fast-moving environment.

You’ll play a key role in keeping our team organised and our programs running smoothly while gaining hands-on experience across every part of the business.

You’ll support data entry, reporting, and admin tasks, assist with events, help manage customer enquiries, and contribute to creative projects that share our story. You’ll work closely with our Chief Operating Officer and program teams while gaining exposure to how a high-performing innovation organisation operates.

Each day brings new challenges and opportunities to learn. One day you might be checking invoices or updating databases; the next, you could be helping film a TikTok with the team or setting up for an event.

Key Responsibilities

Enter and manage invoices and data in Xero

Support program teams with admin, reports, and customer queries

Assist with office coordination and supplier communications

Help with event logistics and on-day support

Contribute to social media and team content (creativity encouraged)

Be a valued member of a collaborative, purpose-driven team

About You

You’ll thrive in this role if you:

Have strong administrative and customer service experience

Are motivated to learn and curious about innovation

Have strong attention to detail and enjoy variety

Communicate confidently and bring positivity to your work

Are comfortable collaborating across teams and occasionally on camera

Are curious about startups, innovation, and small business growth

Take initiative, solve problems, and follow through

Are interested in how technology and innovation can improve the way we work

Bonus Points If You Have

Experience with Xero, Google Workspace, or CRM tools

Bachelor degree in Business or a related field

Familiarity with AI tools such as ChatGPT, Claude, or Gemini, and an interest in using them to work smarter and support innovation

Why Join Us

At MIC, you’ll join a small team making a big impact.
You’ll be part of a creative, entrepreneurial culture where new ideas are encouraged and your contribution matters.

You’ll have the opportunity to work directly with leaders, gain insights into program delivery and innovation strategy, and contribute ideas that shape the way we grow.

You’ll gain real-world experience across business operations, programs, and events, while being part of a community that values learning, collaboration, and purpose.

We’ll support your development, connect you with the innovation ecosystem, and give you opportunities to grow your skills and confidence as we grow too.

How to Apply

Applications will only be accepted via the online form with a cover letter and CV uploaded. https://form.asana.com/?k=xqinL-CRvfvix2Pzoyf03g&d=171590747467751
Optional: Submit a video cover letter with your application.
Successful applicants will be contacted for an interview.