Make a Meaningful Impact as a Support Worker

Step into a rewarding role as an all-rounder Support Worker at The Lanes, Mermaid Waters while having the opportunity to be a support (if you want) for our other sites at Signature Broadbeach and Marine Quarter Southport. Here, you’ll join our specialised Onsite Shared Support / Concierge team - an innovative 24/7 service that ensures NDIS Clients have immediate, reliable assistance whenever their regular supports aren’t available. Onsite shared support means you’ll be based right where Clients live, ready to provide help at a moment’s notice. This could range from assisting with meals and daily routines, to delivering personal care or responding to unexpected emergencies such as falls or medical incidents. You’ll be one of the friendly faces Clients see every day, creating a safe, supportive environment and fostering independence through tailored, person-centred care.

About the Role:

Deliver unplanned and infrequent support for Clients with different abilities, meeting a variety of needs as they arise.

Be part of a dedicated team, stepping in when regular supports aren’t available and ensuring continuous, high-quality assistance.

Experience a role where every shift brings new opportunities to help and connect - no two days are ever the same.

Why You’ll Love This Role:

Make a real difference every day and go home knowing your work mattered.

Work with friendly, welcoming tenants who value your support and positive attitude.

Join an organisation that truly cares about its staff and lives by its values.

Earn a competitive wage in a supportive, family-minded workplace.

Who We’re Looking For:

Be a decent, caring and compassionate human who wants to help our nations vulnerable

Experienced Support Workers with a genuine passion for helping others and supporting people with varying disabilities.

Strong customer service skills - think of yourself as a superstar concierge and support worker combined.

Autonomous, proactive and adaptable team players who thrive on problem-solving and multitasking.

Positive, personable, and reliable individuals with an excellent work ethic and a caring nature.

If you’re ready to go above and beyond (and never say “not my job”), we want to hear from you. Bring your compassion, initiative, and heart to our team, and help our Clients live their best lives every day.

Apply now to join a team where your contribution is valued and your work truly makes a difference.

What we offer

Competitive hourly rates: Weekday $35.66, Evening $38.30, Night $39.33, Saturday $48.65, Sunday $62.62, Public Holidays $76.38

Consistent client placements—no endless rotations

Free counselling sessions and discounted physio

Comprehensive training, online resources, and ongoing support

About us

QSSS Pty Ltd is a leading provider of disability support services in Queensland. Our mission is to empower individuals living with disabilities to live fulfilling, independent lives. With a strong focus on person-centred care, we strive to deliver high-quality services that exceed the expectations of our clients and their families.

If you believe you are the right fit for this amazing opportunity, please submit your:

Cover Letter – identifying whether you are applying for a Team Leader role or Support Worker Role and explaining to us why you think you would be the perfect fit for this position AND,

CV - outlining your relevant experience and qualifications.

Wishing you luck with your application, hopefully we’ll be speaking soon