We're currently recruiting 20 Retention Consultants to join our client's dynamic customer team in Melbourne. This is an exciting opportunity to be part of a large Health Insurance firm focused on delivering outstanding service and customer retention.

🌟 Retention Consultant - Temporary Opportunity (20+ Roles Available)
📍 Location: Melbourne (Hybrid)
📅 Start Date: 18th November 2025
💼 Contract Type: Temporary
💰 Pay Rate: $44 + super p/h
🕒 Roster: Monday to Friday, rotating shifts between 8:00am - 8:15pm
🕒 Roster: Late Shift Roles: We are also seeking people who can commit to the late shift (11:45am - 8:15pm) five days a week. These roles will be fully remote.

🔹 Role Overview:

As a Retention Consultant, you'll engage directly with existing customers to understand their needs, address concerns, and retain their business by offering empathetic, solution-focused support. This is a phone-based role requiring strong communication and problem-solving skills.

Engage with customers to understand concerns and offer tailored retention solutions

Manage inbound and outbound calls with empathy and professionalism

Resolve issues efficiently while maintaining a high level of customer satisfaction

Meet individual KPIs related to retention, quality, and service standards

Accurately update customer records and navigate internal systems

🔹 What You'll Need:

Previous experience in customer retention, call centre, or a customer service environment

Excellent communication skills with a customer-first attitude

Strong problem-solving and negotiation skills

Ability to commit to the full training period and assigned shift schedule

Comfort working in a fast-paced, KPI-driven environment

🔹 Why Join?

You'll be part of a well-known and respected organisation, working in a supportive team environment. This is a fantastic opportunity to gain experience in a high-volume retention role while working a flexible hybrid schedule. You'll be making a real impact in improving customer experiences and outcomes.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or [email protected] for a confidential discussion.