About Us

Nestled on the pristine shores of Port Stephens, The Anchorage Hotel & Spa is a haven of laid-back luxury. Offering timeless elegance with a relaxed coastal spirit, the resort combines intuitive service with bespoke experiences, from indulgent treatments at Spa Lucca, to signature dining at The Galley Kitchen, and unforgettable local adventures including whale watching, sailing, and more.

The Opportunity

We are seeking a detail-oriented and dedicated casual Room Attendant to join our Housekeeping team. In this essential role, you will uphold the impeccable presentation of our guest rooms and suites, ensuring every detail reflects the elegance and standards of our luxury property. With a strong focus on precision, efficiency, and personalised touches, you will create an environment of comfort and excellence that enhances the overall guest experience.

Your Day to Day

• Cleaning of rooms as per daily scheduling
• Stocking of room attendant trolleys
• Maintain chemical containers
• Ensure cleanliness of storerooms and stock control
• Making beds to meet required standard
• Vacuuming of rooms and corridors and outside doorways
• Cleaning of bathrooms and amenities
• Laundry responsibilities
• Maintaining public areas, including restaurant, function rooms and day spa.
• Dusting and cleaning of furniture, mirrors and glass areas
• Disposal of waste

About You

You are thorough, efficient, and take genuine pride in maintaining the highest standards of cleanliness and presentation. With an eye for detail and a natural sense of care, you ensure every room is immaculate and welcoming, exceeding guest expectations. Previous experience in luxury or boutique hotels is highly regarded, but most importantly, you bring a positive attitude, reliability, and a commitment to excellence in everything you do.
Prior cleaning experience is desirable, however not essential as training will be provided.

You'll thrive with us if you:

• Are authentic, inclusive and bring your best self to work
• Enjoy working in a dynamic, fast-paced environment
• Put the guest experience at the heart of everything you do
• Believe in growing together and supporting others to reach their potential

If you are craving work/life balance then look no further. We operate on a 7-day rotating roster with working hours between 8:30am and 2:30pm, making this position ideal for school drop offs and social commitments. Weekend availability is required, however you will receive penalty rates for your hard work and dedication to the position.

Please be advised, this role requires a Criminal Check to be undertaken prior to starting the role (Costs covered by Wests Group).

What we offer

Being an employee of The Anchorage Hotel & Spa and The Wests Group will give you access to just a few of the following perks and benefits:
Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
Career: Certificate III in Hospitality, paid traineeships, and leadership programs.
Financial: Paid parental leave, 17.5% annual leave loading, award wages and penalty rates, plus 40% off meals for club employees.
Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.