Job Summary:

The Field Service Technician provides first line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network.

Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level.

This position typically works under general supervision and direction whilst autonomously attending customer sites.

Essential Job Duties and Responsibilities:

Interact effectively with internal and external stakeholders

Perform varied technical duties involving the use of provided procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile devices

Apply technical knowledge to problem solve difficult and complex fault situations

Report to supervisors or other responsible personnel any potential non-conformance or problems

Be proactive in rectification of newly identified faults and defects at site

Follow specific verbal/written instructions relating to work assignments

Ownership for quality of work performed

Maintain service records, vehicle stock inventory in accordance with provided company procedures

Resolve verbal end user and customer enquiries whilst attending to duties at all sites

Maximize productive output by efficient use of time and materials

Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company

Report all WHSE incidents, potential hazards, near misses and accidents

General Duties and Responsibilities:

Comply with Cubic’s Quality Management System

Comply with Cubic Occupational Health, Safety and Environment policies and procedures

Comply with security in accordance with established policies and procedures of the organizations

Comply with Cubic Human Resources Procedures

Operate a shared company vehicle in a caring and responsible manner

Any Other arising work tasks or duties as requested

Minimum Job Requirements:

Qualifications:

Essential

Unrestricted Drivers’ license with a general good record

Skills/Experience/Knowledge

Essential:

Relevant experience within a field-based service environment

Knowledge and understanding of general MS office products

Some knowledge and understanding electrical and mechanical schematics

Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets

A good level of fitness to perform work in an outside environment for the prescribed shifts

Personal Qualities:

Excellent time management skills

Ability to effectively liaise with all levels of internal and external stakeholders

Customer and team oriented

Self-motivated, able to work within KPI timeframes

Strong interpersonal and communication skills

Stay focused and calm under pressure

Highly motivated

Positive can-do attitude

Condition of Employment:

Successful outcome of a National Police Check