We’re growing fast and looking for amazing Customer Service Officers to join our Brisbane Contact Centre team! This is a unique opportunity to be part of a large growth period with one of our key government clients, supporting vulnerable Australians to access important entitlements.

Whether you’re starting fresh, switching lanes, or stepping back in, this is your chance to build a career that truly fits around you.

Why join us?

• Career stability – permanent roles with a global leader
• Paid, full-time training – learn and earn as you go
• Real pathways – 80% of our frontline leaders are promoted internally
• Training & Upskilling – Access to Concentrix University & LinkedIn Learning

• Supportive environment – inclusive, diverse team culture

• Fantastic extras – Chill Out Zone, Ping Pong, free barista coffee & fresh fruit

As a Customer Service Officer, you’ll handle both general and complex enquiries with patience, empathy, and problem-solving skills. You’ll play a vital role in delivering exceptional customer service experiences while making a meaningful impact on people’s lives.

What’s on offer

• Hourly rate: $28.74 + super (annual package $63,321)

• Monthly incentives up to $480 ($5,760 per year, pro rata)

• Full-Time: 38 hours, Monday to Friday, between 7 AM – 7 PM

• October & November start dates • Centrally located near Brisbane Central Station

Who we’re looking for

• Australian Citizen, 18+ years old
• Strong customer service or people-facing experience
• Confident with computers and learning new systems
• Excellent verbal & written communication skills
• Driven to hit goals and provide first-class service

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, we invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.