Make a real difference in people’s lives! Support adults experiencing mental health challenges to regain independence, strengthen skills, and build hope for their future.

• Casual roles | $38.65- $41.45 per hour + 25% Loading
• 24/7 rotating roster including nights, weekends and sleepovers
• Mackay location | Adult Step-Up Step-Down residential service

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We’re looking for compassionate, motivated Community Mental Health Practitioners to join our casual pool at the Adult Step-Up Step-Down residential service in Mackay. In this role, you’ll provide person-centred, recovery-focused support, helping people:

• build daily living skills
• strengthen social and family connections
• engage with local services and community supports
• develop confidence and independence for the future

Flexibility is essential, as you’ll work across a 24/7 roster, including nights, weekends and sleepovers.

About the service

The Adult Step Up Step Down (ASUSD) is a short-term (up to 28 days) 24/7 residential service delivered in partnership with Queensland hospital networks and the local health service. It supports adults with a psychosocial disability to either transition from an acute hospital setting or prevent hospital admissions.

Key responsibilities

• Purposefully engage with clients using techniques including: Brief intervention, Motivational interviewing and coaching, Family inclusive practice, Trauma informed practice, Conflict resolution
• Plan and develop group work programs that will assist clients to build their skills, focus on their recovery and work towards transitioning back to their natural community
• Support family and carer roles through understanding their concerns and the provision of information, education and referrals
• Make linkages and build relationships and referral pathways to maintain or create a range of local supports for clients.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Proven experience in working with people with mental health issues, complex needs and interacting with families and carers.
• Proven capability to implement therapeutic, recovery oriented frameworks and practices including risk mitigation, trauma informed care and family inclusive practice.
• Hold a current First Aid and CPR certification.
• Ability to provide proof of vaccination against vaccine preventable diseases or willingness to obtain required vaccinations per Queensland Health partnership.

Benefits

• Generous not-for-profit salary packaging - up to $15,899 p.a. to reduce taxable income and cover living expenses.
• Employee Assistance Program (EAP) - support for you and your immediate family.
• Fitness Passport - access to a wide range of fitness facilities for you and your family.
• Professional development - ongoing training and career growth opportunities

Interested?

To apply visit Mind Careers - reference number 498404. Online applications must be submitted by 11pm, Friday 17 October 2025. We encourage you to apply as soon as possible, as the advertisement may close early if a suitable candidate is identified.

For more information, please contact:

Kristie Bull – Acting Service Manager, Mackay Step Up Step Down

Email: [email protected]

Phone: 07 4846 1459

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email [email protected]

Position Description

PD Community Mental Health Practitioner (ASUSD) 20250429.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening.