Cruise Consultant - Travel

About the Role

We're looking for an experienced Cruise Consultant to join a fast-paced travel team at a leading cruise brand known for delivering unforgettable experiences. You'll handle end-to-end travel bookings, craft personalised cruise packages, and ensure every client enjoys a seamless and memorable experience.

Key Responsibilities:

• Provide high-quality customer service to both direct customers and trade partners, handling enquiries via phone, email, and online platforms.
• Prepare quotes, follow up on leads, and convert enquiries into confirmed bookings.
• Book and manage cruises, flights, hotels, transfers, and packaged itineraries
• Process payments, deposits, and documentation with accuracy and attention to detail.
• Resolve customer queries efficiently, liaising with internal departments and suppliers where required.
• Actively contribute to meeting KPIs and sales targets, driving repeat and referral business.

Skills & Experience

• Minimum 2 years in travel within a retail, wholesale, or cruise position.
• Strong knowledge of cruise products, airfare and GDS (experience essential).
• Proven track record of meeting and exceeding sales targets.
• Excellent communication and interpersonal skills with a professional phone manner.
• Ability to multitask and manage time effectively in a high-volume environment.
• Strong organisational skills and attention to detail.
• Ability to work independently as well as collaboratively within a team.
  
  

What This Role Offers:

• Competitive Salary - $60K - $65K + Super
• Cruise Benefits - Exclusive cruise discounts and onboard perks
• Company Culture - Collaborative, energetic and supportive work environment
• Hybrid Working Flexibility - Balance office and remote work
  
  

📩 Apply Now! Or send your CV to: [email protected]
📞 Call: (02) 9119 8744 for a confidential chat