• An exciting opportunity to be a part of Sydney Water’s Laboratory Services
• EA Level 15A ($144,766.16 base salary plus superannuation) + additional benefits on offer
• Join our growing team to deliver essential services for a sustainable and prosperous water future
• 2-year fixed term contract

An exciting opportunity exists for a Service Excellence Project Manager to support Sydney Water Laboratory Services in a Future & Mobile Lab enterprise initiative with innovation projects, especially with operationalisation of successfully piloted concepts. If you’re an experienced Project Manager, with high level logic mapping, understanding complex processes and an ability to think outside the box, while collaborating with a team of experts – then we’d like to hear from you.

Experience in all aspects of project management will be required, including focus on project governance, record keeping, process mapping and milestone reporting. This is an exciting opportunity to help Laboratory Services bring our Future & Mobile Lab to life and help us realise the benefits of many projects already in our pipeline and new ones waiting to be initiated from within our large team and wider stakeholder engagement.

Responsibilities:

• Manage the successful delivery of complex projects from initiation through to close out and handover
• Actively drive collaboration across multi-disciplinary teams in Sydney Water to ensure consistency, accuracy and efficiency in project delivery, cost and risk management across allocated projects
• Undertake project planning, determining project critical path and milestones; create realistic and achievable estimates and breakdown projects into manageable work packages.
• Ensure Project Plans include clear targets, objectives, Key Performance Indicators, scope of work and deliverables
• Prepare Business Cases for complex projects to meet client expectations, including options identification, analysis and recommendation
• Proactively manage stakeholder and community engagement and communications for the allocated projects, ensuring alignment with overarching Sydney Water Communications and Engagement Strategy.
• Ensure project risks are effectively identified, mitigated and managed, including the proactive management of the early warning process, both in receiving notification or issuing notification as the situation requires, to effectively manage any matters that could impact the delivery of the project in scope, on-time and within budget.
• Ensure project schedules are developed, updated, monitored and managed in line with the business case expectations, for all phases of the project, and that project schedule milestones are defined, measured, managed and met.
• Management of project financials (budgets and forecasting)
• Ensure contingency costs are tracked against controls defined in the risk register, and opportunities are tracked and pursued.
• Prepare and endorse changes to project scope and ensure these are accurately reflected in the next update of the program
• Ensure Quality, Workplace Health and Safety and Environmental plans are developed, reviewed, approved and monitored to ensure compliance to contract and Sydney Water Management plans
• Ensure that a procurement strategy is in place, and procurement details are in specification, and that procurement activities are carried out accordingly.
• Manage commissioning and close out tasks as required and ensure completion.
• Provide timely and accurate reporting on project status, including Key Performance Indicators, cost, schedule, risk etc against the Project Management Plan.

Essential Criteria:

• Tertiary qualification in relevant discipline (engineering, science, business, management) or experience deemed equivalent
• Proven project management experience
• Working within and leading large, multi-disciplinary integrated teams and/or alliances
• Industry experience within infrastructure/utilities sectors
• Managing complex stakeholders
• Leading positive business change
• Building and maintaining high performing project teams
• Project Scoping and Project Implementation
• Project Cost management and Project Risk Management
• Stakeholder Management
• Change Management

Why our team like working at Sydney Water:

• Huge programs of work which shapes Australia’s busiest and largest city. It’s rewarding!
• Positive team culture which celebrates wins and binds together to face challenges (have we told you were the No.1 company in Australia for graduates!)
• Flexible working arrangements, to give you fair work/life balance.
• We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, gender, or culture.
• Be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

Dive into Our Great Benefits!

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Frist Nations people, LGBTQIA+, people with disability, people with caring responsibilities, and people from culturally and linguistically diverse backgrounds.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

Closing date: Wednesday 8th October 2025 at 11:59pm

Please advise if you require any adjustments to actively participate in the application and recruitment process. For any further information please contact [email protected]

Please see the Job Profile for the role’s full accountabilities.