Carers Queensland is seeking an experienced and passionate leader to oversee the delivery of the NDIS Local Area Coordination Partner in the Community (LAC) program across Brisbane’s southern suburbs. This is a rare opportunity to lead a large, diverse team in a values-driven organisation that puts people with disability and unpaid carers at the centre of everything we do.

About the Role

Reporting to the Regional Manager, the Area Manager will lead and manage service delivery across multiple sites, ensuring high-quality, person-centred support aligned with NDIS requirements. You will foster a strong customer service and outcomes focus, a safe, inclusive and positive high-performance team culture, drive the achievement of contractual and organisational goals and targets, and build strategic partnerships that help build more inclusive communities. This position is based at our Eight Mile Plains office.

Key Responsibilities

• Lead and manage a team of experienced staff to deliver high-quality, high-volume, culturally safe, and timely services.
• Drive high levels of customer satisfaction by listening and responding to the needs of our customers and community.
• Ensure compliance with NDIS standards, safeguarding practices, and organisational policies.
• Develop, support and maintain a workforce that reflects the diversity of the community we work in.
• Lead your team effectively through ongoing change impacting their roles and the disability sector.
• Drive team performance through coaching, mentoring, and leadership.
• Build collaborative internal and external relationships to enhance program outcomes.
• Monitor and report on quality, performance, and risk to senior management.
• Manage accountability for site outcomes.

What You Bring

• Tertiary qualification in Health, Social Work, Business, or similar
• Minimum 5 years’ leadership experience, preferably within the NDIS or disability sector
• Deep understanding of person-centred and human rights-based approaches
• Proven ability to lead performance, quality, and compliance across service delivery teams
• Energy, empathy, creativity and an ability to build and maintain a team committed to inclusion and delivering on a vision that improves the lives of people with disability, their families, carers and community.

What We Offer

• Full-time contract until 30th June 2027, Monday to Friday with a flexible hybrid work model
• Attractive Remuneration Package of CSW8.1 - $129,210.64 per annum + 12% super
• Excellent Not-for-Profit Tax Benefits with RemServ + transfer your long service leave via QLEAVE (if applicable).
• Accrued Days Off + Gifted Day for Christmas + Fitness Passport + Westpac Corporate Partner Financial Literacy Program + Discounted Corporate Private Health with Medibank & BUPA.
• Professional development & inclusive workplace culture (Rainbow Tick Accredited)
• The opportunity to enact real and rewarding change in the lives of those you work with and for.

How To Apply:

1. Click on the ‘Apply’ button on this page and review the Position Description & Key Selection Criteria in the yellow folder at the right-hand top of the next page.
2. Submit an application letter with demonstrated examples that align with the key selection criteria, including detailing how your experience makes you suitable for this role (incomplete applications without this will not be considered). We reserve the right to withdraw the job advert earlier than the closing date if a suitable candidate is sourced.
3. For further detailed information, our Recruitment Team can be contacted on [email protected]

Apply now!

Interviews will be conducted during the campaign, so don't wait until the closing date of 10th October 2025!

Carers Queensland is an equal opportunity employer, and we encourage applications from people with a disability, from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTQIA+ community. We are committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. This is not only reflected in our values and day to day operations, but also in our positive rapid growth and hence a new opportunity that we would love to invite you to explore!