About us

Are you a customer-focused professional with a passion for helping others and delivering exceptional service? We're working with a leading healthcare company in Western Sydney seeking an enthusiastic and experienced Customer Support Representative to join their collaborative and purpose-driven team.

This is a fantastic opportunity to work in a fast-paced, patient-centric environment where your contributions directly impact the wellbeing of customers and home patients.

Benefits

• Work with a respected name in the healthcare industry
• Be part of a supportive, friendly, and high-performing team
• Make a direct impact on the lives of patients and healthcare providers
• Excellent onboarding, training, and long-term development opportunities
• Great Western Sydney location - close to transport and amenities

About the role

• Manage incoming customers and patient enquiries via phone and email
• Accurately process orders in line with company procedures and delivery timeframes
• Resolve product, service, and delivery issues with professionalism and empathy
• Liaise with internal departments and external stakeholders to ensure seamless service
• Maintain accurate records of customer interactions and order information
• Raise product complaints, adverse events, and support patient privacy compliance
  

To be successful, you will possess the following:

Essential:

• Previous experience in a Customer Service role, ideally within healthcare or medical
• Excellent communication skills - both written and verbal
• High attention to detail and strong follow-up capabilities
• Good organisational and time-management skills
• Ability to multitask and remain calm under pressure
• Proficient IT skills - accurate data entry and comfort with order systems

Desirable:

• Familiarity with planning, logistics, and warehouse operations
• Experience working in healthcare, hospitals, clinics, or homecare patients
• Knowledge of healthcare product compliance and patient privacy standards

Momentum is innovative, results-driven & customer focused. Our experienced consultants go out of their way to deliver effective recruitment solutions for both clients & candidates. Whether it be one off-hires, bulk recruitment, onsite workforce management or large vendor management models.

How to Apply

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency, or unrestricted work rights. If this sounds like you, click "Apply Now".

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.