Job ID: 649913

Positions available across multiple locations: Shepparton VIC, Warrnambool VIC, Ararat VIC, Traralgon VIC, Mildura VIC, Echuca VIC

About the Role
We are seeking a proactive APS3 Participant Support Officer to join the National Delivery team. This team manages operational functions across State and Territory offices to ensure consistent, accessible experiences for participants. You will be responsible for setting priorities, managing workflow, and providing high-quality support to internal and external stakeholders.

Why this Role
This is a fantastic opportunity to develop your career in a dynamic, client-focused environment. You’ll gain valuable experience in customer service, administrative support, and operational processes while contributing to efficient, responsive service delivery.

What You Will Do

Provide front-of-house and telephone support for client enquiries, resolving issues or escalating as needed

Manage shared inboxes, appointments, and communications

Undertake administrative and procedural tasks, including data entry, research, and report preparation

Coordinate appointments and ensure office facilities meet operational needs

Assist in project management tasks, including supporting project plans, reporting, and analysis

Contribute to team process improvements, collaboration, and on-the-job support

Receive and record client feedback and complaints, ensuring follow-up is completed

What You Will Bring

Proven customer service skills and the ability to manage sensitive or challenging conversations

Strong problem-solving and decision-making abilities using evidence and sound judgment

Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities

Collaborative mindset and experience working in a team-focused environment

Attention to detail and ability to maintain accurate records and follow established procedures

Desirable: experience in client-facing roles, project support, or administrative coordination

Apply Now to make an impact by delivering high-quality client service and supporting smooth operational processes.

Bronte Milsom

[email protected]

0483 943 881

www.f2frecruitment.com.au

Please note: This role is only open to Australian Citizens. Applicants who are not Australian Citizens will not be considered, in line with Australian Government requirements.

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever

#APS

*Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here https://www.f2frecruitment.com.au/register/ or send your resume to [email protected].

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