Company description:

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

Job description:

About us

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

About the role

The Project Officer E-Learning supports the delivery of strategic HR projects and drives the development of engaging online learning experiences across Legal Aid NSW. Working closely with senior HR leaders, this role contributes to capability building through effective project coordination and digital content management.

The role supports the work of the Learning & Organisational Development (L&OD) to create and deliver high quality and effective learning materials for Legal Aid NSW staff and panel practitioners. The role will contribute to the development of creative content, support the production of podcast and video products, and engage with internal and external stakeholders.

Roles and accountabilities:

• Lead the design, development, and implementation of eLearning solutions that support organisational capability, compliance, and strategic learning priorities.
• Collaborate with subject matter experts (SMEs), internal stakeholders, and external providers to develop engaging, accessible, and inclusive digital learning content.
• Ensure alignment of eLearning initiatives with organisational development strategies, and Legal Aid NSW values.
• Monitor and evaluate the effectiveness of eLearning programs, using data and feedback to drive continuous improvement and innovation.
• Provide expert advice and support to business units on digital learning methodologies, instructional design, and blended learning approaches.
• Champion digital learning and capability uplift, promoting adoption and embedding of eLearning across the organisation.
• Manage eLearning projects and initiatives, ensuring delivery on time, within scope, and in accordance with procurement and governance requirements.
• Maintain awareness of emerging trends and technologies in digital learning and apply them to enhance learning experiences and outcomes.
• Support compliance and mandatory training delivery, ensuring timely completion and accurate reporting to meet regulatory and organisational requirements

About you

You are a skilled Project Officer with demonstrated experience supporting human resources initiatives within a complex organisational environment. You possess a strong understanding of project management methodologies and workforce planning processes and are adept at producing high-quality documentation to support strategic decision-making. Your expertise in developing and managing online learning content enables you to deliver effective digital training solutions aligned with organisational objectives. You are confident working with senior stakeholders, capable of identifying risks and recommending practical solutions, and committed to delivering outcomes that enhance organisational capability and performance.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities.

For application support (including accessing information or require the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at [email protected] or 02 9134 9347.

To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW.

Other benefits of working with us

• You will have access to training, development and mentoring opportunities.
• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life
• Find out more at Working at Legal Aid NSW

The essential requirements for this role

You must:

• be willing to do a Criminal Record Check
• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

How to apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your application must include:

• your resume (no more than 5 pages)
• cover letter (no more than 2 pages). In your cover letter, please address the two (2) following target questions:
  
  

1. Describe your experience in supporting HR projects and how you have contributed to the development, implementation, or reporting of initiatives that align with organisational objectives.
   
   
2. Provide an example of how you have developed or managed online learning content or platforms to meet organisational training needs. What was the impact of your contribution?

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

If you have questions about the role, you can reach out to Craig Cole, Talent Acquisition Business Partner, at [email protected]

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities and Focus Capabilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a role is a great NSW Government resource for helping you prepare your application.

Closing Date: Friday, 10th of October 2025 at 11:59pm