About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (Commission) is the national regulator of Commonwealth funded aged care services. We work with stakeholders to foster a world-class sector that safeguards the wellbeing and rights of older Australians receiving aged care.

We offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our vision for older Australians to trust and have confidence that aged care services protect and enhance their safety, health and quality of life.

About the Team

The Sector Capability and Regulatory Strategy division builds capability across the aged care sector, empowers older people and oversees the Commission’s regulatory strategy and regulatory practices, as well as analysis to inform risk-proportionate regulatory activities. This division communicates to, and manages relationships with key audiences, including older people, aged care providers, workers and Commission staff. Sector Capability and Regulatory Strategy is also responsible for the operational policies and procedures that underpin the Commission’s regulatory functions. This division is headed by the Deputy Commissioner Sector Capability and Regulatory Strategy.

The External Communications Section leads delivery of a range of communications programs and initiatives to support the Commission’s role as the national regulator for aged care. Working within a team of communications professionals, the successful candidate will contribute to the programs, projects and other deliverables as required. Additional responsibilities include contributing to the development, delivery and evaluation of wide-ranging external communications strategies and activities.

About the Role

We are seeking a motivated and organised person to join our dynamic Communications team. The Communications Officer will contribute to the delivery of a busy reform communications program. You will provide all-round support for the team including administrative tasks, writing and editing for both internal and external audiences and channels, and managing communications requests from across the Commission.

The successful candidate will have an eagerness to learn and develop within the role in a supportive and collaborative working environment. You will provide project management and reporting support and be central to effective planning and coordination of our busy work program. You will contribute to the delivery and evaluation of wide-ranging communications strategies and assist in the production of quality content and products.

Position duties include, but are not limited to:

• Support the development and distribution of digital newsletters using Mailchimp as needed.
• Support the development and delivery of external communication products and activities.
• Assist with social media content creation as needed.
• Manage, triage and track correspondence via the section inbox.
• Assist with procurement activities including oversight of a procurement and contract tracker.
• Provide project management support, including coordination and quality assurance of reporting and assisting with meeting preparation.
• Draft communications content for a diverse range of internal and external audiences.
• Contribute to delivering improved processes and procedures within the team.

Position Details

• Salary offered will be between $86,204 - $93,226 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
• Shortlisted applicants will be required to provide confirmation of Aboriginal and/or Torres Strait Islander heritage.

Please complete the application and submit by Sunday 19 October 2025, 11:30PM AEDT.

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.