About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (Commission) is the national regulator of Commonwealth funded aged care services. We work with stakeholders to foster a world-class sector that safeguards the wellbeing and rights of older Australians receiving aged care.

We offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our vision for older Australians to trust and have confidence that aged care services protect and enhance their safety, health and quality of life.

About the Team

The Provider Registration function is a key element of the new aged care regulatory model. It will change the way providers enter the system and is part of the Australian Government’s new model for regulating aged care which will commence from 1 November 2025 as part of the new Aged Care Act. More information about the Reform changes for providers is available on the Commission’s website.

To support this new function, the Commission is establishing a Provider Registrations team which will be responsible for assessing and registering entities seeking to deliver aged care services.

Nested within the Provider Registrations team will be a unit dedicated to working with First Nations applicants. The intent of the unit is to deliver a culturally safe service for First Nations organisations as they progress through the process of applying to be a registered provider, seeking to maximise market entry and participation opportunities for First Nations providers. The unit will also work alongside member organisation to inform First Nations applicants about the process of becoming a registered provider. Whilst the unit will focus on working with First Nations applicants, they will also undertake general provider registration activities when their workload allows.

About the Role

Reporting to the Assistant Director, as a Senior Assessor you will have responsibility for managing a varied and complex workload focused on applications for provider registration by First Nations organisations and engagement with member organisations. You will provide leadership and guidance to colleagues and team members and ensure high-quality engagement and assessments in accordance with the new Aged Care Act.

In this role you will provide support to the Executive team, will have staff management responsibilities and will proactively contribute to strategic initiatives to achieve organisational objectives focused on market entry for First Nations providers.

Using case management systems to track, manage, and ensure consistency across all assessments and documentation, you will have oversight of the work of your team ensuring that registration applications are assessed within legislated timeframes, provide technical advice, coach staff, work collegially with peers, and drive continuous improvement and innovation in alignment within the Commission’s Regulatory Strategy Regulatory Strategy 2024-25

Position duties include, but are not limited to:

• Undertake engagement activities with First Nations organisations and prospective providers, providing information and guidance on the process of applying to become a registered provider.
• Analyse complex information to identify risks, make informed assessments, and ensure compliance with the new Aged Care Act and other relevant legal frameworks. Support decision-making by providing sound, evidence-based recommendations. Provide feedback to applicants on their application.
• Oversee an allocated workload, prioritising tasks to ensure completion within deadlines while maintaining quality. Use case management systems to effectively manage case progress and ensure deadlines and performance standards are met.
• Contribute to the continuous improvement of assessment processes and guidance materials, identifying opportunities to enhance compliance and efficiency in line with aged care reforms.
• Maintain clear, consistent, and professional communication with applicants, aged care peak bodies and member associations, internal stakeholders, other government departments, and members of the public, ensuring that messaging aligns with regulatory requirements and promotes understanding regarding obligations under the new Aged Care Act and related legislation.
• Work collaboratively across business areas and represent the section by contributing to the development of frameworks, strategies, policies, and procedures. Report progress to the Director and/or Assistant Director.
• Provide strong leadership, coaching, and mentoring to your team. Facilitate knowledge transfer and foster a collaborative learning environment that encourages professional growth and high performance.

Position Details

• Salary offered will be between $96,503 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
• Shortlisted applicants will be required to provide confirmation of Aboriginal and/or Torres Strait Islander heritage.

Please complete the application and submit by Sunday 19 October 2025, 11:30PM AEDT.

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.