We are dedicated to supporting people living with disabilities through provision of high-quality SIL Accommodation and in-home care services. We are committed to fostering independence and enhancing the quality of life for every individual we support.

Born in Darwin, we're proud to bring our customer-focused approach to participants across the Northern Territory and Queensland. Our PARTT values - Partnership, Accountability, Respect, Trust and Transparency - guide everything we do!

Your duties will include but not be limited to:

• Regularly monitor SIL house operations to ensure service quality, safety, and cleanliness, and conduct audits to maintain compliance.
• Investigate incidents thoroughly, document them accurately in CRM, and report outcomes promptly.
• Provide regular reports to the concerned stakeholders
• Engage with participants, families, and support workers to review goals and develop individualized care plans.
• Provide crisis intervention, facilitate participant welfare meetings and ensure service satisfaction
• Ensure all records meet NDIA/NDIS standards, maintain detailed documentation, and lead regular audits for accuracy and confidentiality.
• Collaborate with Care Coordinators, families, and support teams, sharing participant updates and feedback.
• Mentor support staff, lead performance reviews, identify training needs, and support ongoing professional development.
• Facilitate meetings with DSWs to gather insights on participant care and share feedback with stakeholders.
• Oversee logistics such as appointments, activities, and meals while ensuring effective resource use and operational decision-making.
• Participate in on-call duties and foster a culture of continuous improvement and collaboration.

Requirements & Qualifications:

Tertiary qualification in Disability, Diploma, or any relevant experience in a similar sector.

Experience in a similar role for a minimum of 2 years.

Working with Children OCHRE card

NDIS Worker Screening Check

• Knowledge of NDIS regulations, compliance, and quality assurance standards.
• Strong leadership and supervisory skills with the ability to mentor and support teams.
• Excellent communication and stakeholder engagement capabilities.
• Ability to handle crisis situations with professionalism and efficiency.
• Strong documentation, reporting, and record-keeping abilities.
• Current unrestricted driver’s license

Desired Knowledge/Experience

Highly developed verbal and written communication skills.

Proficient in the full suite of Office 365.

Demonstrated high-level external relations and networking skills

An understanding of the needs and considerations of Culturally and Linguistically Diverse clients and their families

Demonstrated application and management of EEO, WH&S, and Risk Management policies and practices.

Commitment to ongoing professional development and staying current with industry trends.

If you’re someone who’s guided by strong values and passionate about supporting others, we’d be excited to have you on our team. This is your chance to shape something from the ground up — to build relationships, grow a team, and truly make a difference in your community.

Apply now to join a team that’s passionate, professional, and people-first.

Immediate start available.

Hands on People is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds.