• Attractive salary and benefits including generous leave provisions.
• Work in a dynamic, collaborative environment with experienced professionals.
• Enjoy flexible working arrangements that support a healthy work-life balance.

The role

• Full Time, Continuing
• Level 7 - $101,421 to $110,819 pa (plus 17% superannuation)
• Albury-Wodonga, Bathurst, Orange, Port Macquarie, Wagga Wagga (other locations / remote working within Australia may be considered)

As a Business Analyst, youll be at the heart of major projects and programs, working closely with stakeholders across the University-from Enterprise Architects and Developers to Project Managers and University leaders. Your expertise in requirements elicitation, documentation, and analysis will help shape impactful solutions that deliver real value.

About you

• Extensive experience in conducting and leading complex business analysis and requirements management, preferably in the higher education sector.
• Previous experience with IT Service Management (ITSM) implementations is required. Experience with Enterprise Service Management (ESM) implementation is preferred.
• Proficient in leading process improvement initiatives.
• Strong understanding of the project life cycle, supported by demonstrated skills in business process modelling.
• Strong technical aptitude for analysing the connections between systems, data, and business processes.
• Familiar with using artificial intelligence tools to help achieve desired outcomes.
• Excellent verbal and written communication skills, with the ability to liaise with a diverse range of stakeholders and translate complex concepts.
• Analytical mindset with a strong attention to detail.

About us

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

The Division of Information Technology are an expert and responsive team of technology professionals that are committed to the delivery of innovative solutions and services. We seamlessly connect our stakeholders with the systems and information needed to succeed by personalising experiences, protecting information and enabling innovation.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply

Click the Apply button and complete your application online, submit a "statement of suitability" demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV.

If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

Shaleema Bhamji | Manager, Business Analysis and Process | [email protected]

Please note we will be reviewing applications upon submission. The position may be filled before the closing date, so we encourage you to apply at your earliest convenience.

Closing Date: 11pm, 15 October 2025