Customer Care Specialist – Greater Sydney (Homebush surrounds) $65,000 + super | Permanent full time | Start ASAP | Onsite – Homebush surrounds

Looking for a role where your calm voice and real-life experience make a genuine difference? We are representing a national essential services group that supports families through sensitive life moments. You will be the first voice people hear on their hardest days, guiding them with compassion, accuracy and care.

What you will be doing-

• Take inbound calls from the public, capture critical details with care, and provide clear next-step guidance
  
  
• Manage updates, requests and escalations with professionalism and composure
  
  
• Log accurate notes in the CRM so downstream teams can act fast
  
  
• Collaborate with on-the-ground teams to keep services seamless
  
  
• Contribute to a supportive, quality-focused contact centre culture, including feedback and continuous improvement activities
  
  

Why you will love it

• Earn $65,000 plus super and build a career with purpose
  
  
• Structured training, coaching and quality frameworks that help you succeed
  
  
• Onsite in Homebush surrounds with easy public transport and parking nearby
  
  
• Multiple hires, immediate starts, standard 9-5
  
  
• Join a values-driven organisation delivering service excellence for families when it matters most
  
  

What you bring

• Emotional resilience and a steady presence under pressure
  
  
• Warm, clear phone communication and a genuine passion for helping people
  
  
• Strong attention to detail and confidence learning new systems
  
  
• Team mindset, accountability and respect for sensitive information
  
  
• Life skills welcome: customer service, healthcare support, community services, emergency or crisis lines, hospitality leadership, retail management and similar fast-paced, people-centred roles
  
  

Good to know Successful candidates will complete reference and background checks as part of onboarding.

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