Medical Coordinator - Travel & Emergency Assistance
Location: Brisbane

Industry: Travel Insurance / Emergency Medical Assistance
My client is hiring a Medical Coordinator to join their growing Assistance division, supporting both B2B and B2C operations. This is a unique opportunity for a clinically experienced nurse to apply their expertise in a dynamic, non-hospital setting, focused on traveller wellbeing and insurance case management.
Role Overview As part of a team of six Medical Coordinators, you will provide expert clinical advice and support to travellers and internal stakeholders, ensuring timely, appropriate medical care and informed claims decisions. This role is central to proactive case management, clinical governance, and risk mitigation.
Key ResponsibilitiesClinical Support & Case Management

• Assess treatment appropriateness using clinical documentation and MNA.
• Escalate deteriorating cases to the Medical Doctor for direction.
• Liaise with global providers and treating teams to gather clinical insights.
• Oversee medical evacuations and repatriations, ensuring safe and timely movement.
• Conduct fitness-to-fly and functional nursing assessments aligned with airline and internal protocols.
• Interpret medical and travel documentation to support claims liability decisions.
• Apply policy knowledge to provide clinical recommendations on claims.
• Deliver evidence-based advice to improve traveller outcomes and manage financial risk.

Operational Excellence

• Ensure compliance with case management and claims procedures.
• Maintain current knowledge of insurance guidelines and clinical best practices.
• Contribute to clinical guideline development and continuous improvement initiatives.
• Support complaints and customer relations teams with clinical expertise.
• Drive traveller-centric projects and promote a culture of care and service excellence.

Professional Development & Compliance

• Maintain AHPRA registration (or international equivalent) and fulfil CPD requirements.
• Participate in clinical audits and quality assurance activities.
• Attend relevant workshops and training to maintain clinical competencies.
• Adhere to WHS and risk management protocols, promoting a safe and supportive work environment.

Team & Roster Details

• Team Size: 6 Medical Coordinators currently in the team.
• Roster: Regularly rostered across a 7-day week, including weekends. Shifts vary between morning, afternoon, and evening.
  Scheduled for 3 days per week, with each shift lasting 12.5 hours.
• Office Attendance: Weekday shifts may require attendance in the office.
• Shift Loading: Not applicable - compensation is built into the salary.
• Leave Entitlement: 6 weeks of annual leave per year.

Qualifications & ExperienceEssential:

• Registered Nurse with AHPRA (or international equivalent).
• Minimum 5 years' clinical experience across Emergency, ICU, Aviation, Remote or Telemedicine.
• Strong analytical, communication, and stakeholder engagement skills.
• Proven ability to manage emotionally sensitive situations with professionalism.
• Experience in efficient case management and cost containment.

Desirable:

• Experience in Travel Insurance or Emergency Assistance Medicine.
• Insurance background is beneficial but not essential - strong case management experience is highly valued.