An exciting opportunity to establish and expand your skills within the APS - Direct community engagement.

Your new company
Work in a leading Agency that has a core focus on providing support to vulnerable communities within Australia. Work within a regulator that acts as the primary point of contact for individuals to provide an invaluable service to regulate, monitor and enhance the lives of Australian Residents of all backgrounds.

Your new role
Tasks within this position are inclusive of, but not limited to the following:

• Collaborating with complainants, care recipients, and service providers to identify concerns and explore resolution options.
• Handling incoming calls and navigating complex or sensitive conversations, adapting communication approaches to suit a diverse range of stakeholders.
• Assessing and interpreting information to identify, escalate, and manage risks within your caseload, seeking guidance when necessary.
• Maintaining accurate records, including the preparation of comprehensive reports, correspondence, and well-informed recommendations.
• Managing individual caseloads effectively while contributing to the broader goals and outcomes of the team.
• Performing additional duties as required.

What you'll need to succeed
To be successful in this position, you must be able to articulate and demonstrate the below skills

• Collaborative and outcome-focused, with a strong ability to foster a positive workplace culture and contribute meaningfully to team success.
• Proficient in managing time and priorities, thriving in high-pressure environments while ensuring timely and effective action on caseloads and competing demands.
• Skilled in identifying broader organisational and external influences that may affect team objectives and adjusting approaches accordingly.
• Strong analytical and risk assessment skills, with the ability to interpret legislation, make impartial decisions, and seek expert advice when necessary.
• Demonstrates cultural awareness and understanding, particularly in relation to Aboriginal and/or Torres Strait Islander peoples' health, wellbeing, and lived experiences.
• Exceptional written and verbal communication skills, capable of producing clear, evidence-based recommendations and articulating sound reasoning for decision-makers.
• Effective and respectful communicator, able to engage sensitively with Aboriginal and/or Torres Strait Islander individuals and stakeholders.
• Insightful and responsive to emerging issues, with an understanding of how they may impact personal and team responsibilities.

Please note, this is an Affirmative Measures position, and we are only seeking professionals who identify as Aboriginal or Torres Strait Islander.

What you'll get in return
This is a rare opportunity for you to obtain a permanent position within the Australian Public Service. If successful, you will receive a salary aligned to the agency's enterprise agreement and 15.4% Superannuation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV,
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.