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About The Careers Department

The Careers Department is an innovative edtech platform dedicated to empowering students with career exploration tools, virtual work experiences, and industry skill development modules.

We partner with employers, high schools and universities across Australia to enhance career and skills education by providing engaging, curriculum-aligned content that connects students with real-world career pathways.

We're based in Surry Hills, Sydney, with a small, friendly, and collaborative team that values creativity, learning, and an interactive workplace culture.

About the Role

We are looking for a Customer Success Executive to support our schools team in delivering an excellent experience for educators and students. Working closely with the School Partnerships Lead, you will play a key role in onboarding new schools, providing after-sales care, and ensuring our schools get the most out of The Careers Department's platform.

This is a junior-mid role, ideal for someone with either a little bit of existing experience, or starting out in customer success or education support, with plenty of room to grow and learn in a fast-moving edtech environment. You'll be joining a fun, supportive team where your ideas are valued and where you'll gain hands-on experience working across sales, product, and customer support.

Candidates should have 6-12 months of customer success or similar experience.

A Bachelor's degree is required for this position.

Valid Australian work rights or work visa are required.

This role is office-based and requires working from our Surry Hills location.

Key Responsibilities

Onboarding Support – Assist the School Partnerships Lead with welcoming new schools, setting up accounts, and guiding them through the first steps on the platform.

Customer Care – Be the first point of contact for teacher enquiries, providing timely and friendly support.

Training Assistance – Help prepare and deliver training sessions (virtual or in-person) for educators.

Usage Monitoring – Track school logins and activity, and flag opportunities to improve engagement.

Feedback Collection – Gather comments and suggestions from schools and share them with the wider team.

Renewal Support – Assist with the annual renewal process by preparing reports, communications, and follow-ups.

Team Collaboration – Work closely with the sales and product teams to make sure schools feel supported at every stage.

What We're Looking For

Some experience in customer service, admin, or education support (edtech or SaaS experience a bonus but not required).

A people-first mindset – you're approachable, patient, and love helping others succeed.

Strong communication skills – written, verbal, and digital.

Organised and proactive – able to juggle multiple tasks and follow through.

Interest in education and making a difference in schools.

Energetic and excited - we want someone passionate about the real and visible impact they are able to have in this role!

Perks & Benefits

Modern and central Surry Hills office close to public transport, cafes, and great lunch spots.

A fun, friendly team that values collaboration and creativity.

Opportunities to learn and grow in a fast-paced edtech company.

Early-finish Fridays to kick off the weekend a little sooner.

How to Apply

If you're looking to build your career in customer success and want to be part of a team helping schools transform how students discover and plan for their future career, we'd love to hear from you. Apply now by sending us your CV and a short cover letter telling us why you're a great fit for this role.

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