· Multiple positions available

· Casual

· Clerk General Scale Level 11

· Casual hourly rate $39.63 + weekend penalties

Established in 1871, the Art Gallery of New South Wales is located in Sydney’s The Domain adjacent to the Royal Botanic Garden and near the Central Business District, the Art Gallery acknowledges the original custodians of this land – the Gadigal people.

The Art Gallery attracts around 2 million visitors annually and runs one of Australia’s largest art education programs with over 90,000 student and teacher visits per year.

Our expanded campus opened in late 2022, providing the Art Gallery with a new state-of-the-art building located next to our existing and much-loved building. The addition has given the Art Gallery double the exhibition space, allowing us to significantly increase our scheduled exhibitions, companion publications, family programming and educational programs, allowing the Art Gallery to share more art with more people.

We are seeking diverse, collaborative, supportive and dedicated individuals to work alongside our existing talent and build on our rich history to create an even more inspiring Art Gallery for the future.

For more information about the Art Gallery and our future, please visit our website www.artgallery.nsw.gov.au.

About the Role

To provide a high level of customer service whilst selling specialist art books, AGNSW merchandise and publications as well as giftware, homewares and personal accessories. Carry out general retailing duties including re-stocking, store display, cash handling, banking and processing web orders in all retail outlets across the Gallery.

For more information about the role please view the role description and information for applicants or call the nominated contact person listed in the advertisement.

What technical / soft skills you require

1. At least two years’ experience in a busy retail environment, preferably with book selling experience.

2. Experience using a digital point of sale system

3. Previous responsibility for retail cash handling

4. Excellent customer service skills

Targeted questions

1. Please outline your retail experience in detail, with specific mention of your daily tasks and responsibilities. (300-word limit)

2. Please describe a time when you worked with a difficult customer and how you resolved the situation. (300-word limit)

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013, therefore you may be contacted to participate.

Pre-employment checks are a critical part of our recruitment process and can include reference checks, working with children checks, criminal history checks, medical assessments, as well as various other checks to ensure your suitability for the role. It should be noted that discretion may be granted from the Art Gallery for those with a background check record. This is dependent on the role, its requirements, and the impact it has on the Art Gallery as a whole. A risk assessment will be carried out before a determination is made in this regard. Any criminal record information is kept in the strictest confidence, is not placed on an applicant's personal file, and is destroyed within very strict timeframes.

Our commitment to Diversity, Equity and Inclusion

We are committed to building a diverse, inclusive and flexible workplace and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, people who identify as LGBTIQA+, people with a disability and other diversity groups.

We strive to achieve an inclusive and accessible experience for all candidates. If you require any adjustments at any stage of the recruitment process, please reach out to the recruitment team via [email protected]. You can also view our diversity and inclusion strategic framework here.

Enquiries

If you require further details about this role, please contact Damon Healy, Retail Operations Supervisor at [email protected].

If you require assistance submitting your application online or require adjustments during the recruitment process, please contact the recruitment team via [email protected]. For more information about adjustments, please visit: Information about adjustments available throughout the recruitment process.

Closing date for applications: 26 September 2025 – applications must be lodged electronically. Applications submitted via email will not be accepted.