Service NSW Disability Targeted Talent Pool

Salary Grade: SNSW Grade 5/6 (base salary $90,767 - $103,729 plus superannuation and leave loading)
Location: NSW wide

Eligibility: This is a targeted role for people with disability only - applicants who don't identify with a disability will not be considered. This is a targeted role under GSE Rule 26 and people with disability (as defined in Disability Discrimination Act 1992) are strongly encouraged to apply. If you are not a person with disability, your application will not be considered for this role.

In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. Service NSW supports various employee groups, practices flexible working, offer job share and workplace adjustments.

As part of our commitment to a workforce which reflects the diversity of the communities we serve, we are seeking talented candidates with disability to be placed on a talent pool for potential role placements. A talent pool is a group of candidates who have been assessed and meet the capabilities required for a role. Being placed in a talent pool gives candidates opportunities to be considered for employment over an 18-month period.

About Service NSW
Service NSW is a government agency in New South Wales that makes it easier for people to access a wide range of government services. Whether online, over the phone, or in person at one of our service centres, we're here to help-and we're looking for passionate, motivated individuals to join our team.

We work as the main contact point for several NSW government departments, including Transport for NSW and Births, Deaths and Marriages. Our services cover everything from applying for licences and permits, registering births, and paying fines, to helping businesses access support.

This Employment Program is designed to support people with disability to gain valuable experience, contribute to the community, and help us deliver services that make life easier for the people of NSW. As an intern, you'll play an important role in helping individuals and businesses get the support and services they need.

About you
To be successful in this role, the ideal candidate should:
-Carry out tasks to deliver services according to privacy requirements and laws.
-Deliver high quality services in a professional manner to create a positive experience in what may be a high-volume environment
-Have effective communication skills
-Be able to collaborate and meet deadlines in line with frameworks
-Be enthusiastic and open to learning new things

We'd love to hear from you - even if you're not sure you meet every requirement.

How to Apply:

If you are interested in being part of our talent pool, please apply by submitting: an updated resume, detailing your relevant skills and experience. You will also need to provide a cover letter briefly noting these skills and experience and why these make you a suitable candidate to work at Service NSW.

As part of the assessment process, you may need to complete:
An initial telephone call to check your suitability, and a three-part interview. This includes:

• an interview with behavioural questions,
• a work task provided to you in advance and
• a third assessment to be determined
  
  If successful in the interview, you will be required to complete pre-employment checks.
  
  Important contacts
• If you have questions about the role or team, please contact (Jasmine Hunt, [email protected], 0458 754 173)
• For more information please visit: Public Service Commission - What is a Disability?
  
  
  Information on adjustments available for the recruitment process: https://iworkfor.nsw.gov.au/adjustments-for-individual-needs
• If you are Aboriginal and would like to speak with our Aboriginal Talent Advisor, please reach out via [email protected]
  
  If you are successful in the recruitment talent pool, your profile will be valid for the next 18 months.
  
  Salary Grade 5/6, with the base salary for this role starting at $90,767 base plus superannuation
  
  Click Here to access the Role Description.
  
  For enquiries relating to recruitment please contact Jyostna Channamadhvuni via [email protected].
  
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
  
  Closing Date: Monday, 22 September 2025 @ 9.59 am
  
  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  
  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
  
  For more information, please visit
  
  Information on some of the different types of disabilities
  
  Information on adjustments available for the recruitment process