Rostering/Allocations Consultant

Full Time: 40 hours (Mon – Fri)

$70,000 depending on experience. Plus Superannuation.

Company

Global Disability & Health Care Services is a leader in Disability, Community and Health Staffing Services. Established in Sydney, Global Disability and Health Care Services has been providing quality Support Workers for 20 years to Public and Private Hospitals, State Government, Non-Government Organisations and Private care.

Position Purpose

The Rostering Consultant will maintain and develop relationships with our clients and candidates and to endeavour to grow business whilst servicing and managing existing clientele.

Position Description

Main responsibilities include the following:

Managing the available shifts for adhoc and rostering of candidates - Entering of adhoc or roster shift requests

Monitor shifts and rosters email and respond to designated sender

Booking and filling ongoing rosters weekly

Enter self-booked shifts of candidates on Venus daily and ensure candidates are informed to communicate all self-booked shifts

Booking and filling shifts over the weekend before leaving Friday afternoon

Administration skills are essential.

Management of candidates in regards to shifts and employment – weekly follow ups with candidates to build rapports

Managing candidate hours to abide by Work Health and Safety guidelines

Update candidate information on Venus database

Implement control procedures (e.g. incident reports) when issues occur for documentation and management

Communications between candidates, clients and office staff in regards to shift confirmation, post shifts and any other relevant information to be passed on

Handle complaints and issues that may arise with allocated candidates. If escalated to inform it to the Manager

Management of complaints or issues that may arise

Filling priority shifts on the Bookings ratings screen

Comply to procedures for 6am office start and / or 6:30pm closing

Liaise with facility team leader for inductions of new candidates with facilities

Ability to interact with External and Internal clients professionally

Customer service center experience welcomed

Experience in coordination and administration support

Experience in a similar position and background in recruitment preferred

A high level of motivation and drive to support and coordinate a wider team

Strong written skills for the creation of plans, reports, correspondence and other documents

Demonstrated time management and problem-solving skills

Ability to think creatively and use initiative to work independently and as part of a multidisciplinary team

Attention to detail

Demonstrate a can-do attitude