Company description:

Legal Aid

Job description:

Competitive salary: $90,692 - 134,458pa (plus superannuation and leave loading)

Talent Pool for Ongoing and Temporary Full-Time roles

Location: Parramatta (flexible work arrangements available)

Statewide Advice Team, Client Service Division

About us

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

About the role

Provide high quality telephone, video or other digitally enabled advice services to Legal Aid NSW clients. Services may include legal advice, minor assistance, referrals and facilitating grants of aid. Develop and maintain legal information resources.

The Statewide Advice Team (SWAT) works flexibly and staff attend the Parramatta office in accordance with the SWAT Office Flexible Work Plan.

About you

You thrive in high-volume environments and are confident delivering legal services across hybrid platforms, including phone and video. Your strong verbal communication skills enable you to clearly explain complex legal concepts to clients who may be experiencing disadvantage due to mental health conditions or cultural and linguistic diversity. You are committed to providing accessible, high-quality legal advice, while consistently demonstrating professionalism, empathy, and a client-focused approach. You are an experienced solicitor, ideally with more than two years of post-admission practice and hold an unrestricted practising certificate in New South Wales.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, experiencing issues accessing information on the application form and require this in an alternate format, or you'd like information about what we can do to help you, please contact our team at [email protected]

Other benefits of working with us

You will have access to training, development and mentoring opportunities.

We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life

Find out more at Working at Legal Aid NSW

The essential requirements for this role

You must:

be admitted or be eligible for admission as a legal practitioner in NSW

be able to provide a current NSW Practising Certificate before you start work with us (an unrestricted practicing certificate is highly desirable)

be willing to do a Criminal Record Check

hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

have experience providing high quality legal advice and representation.

have demonstrated ability to develop plain language legal information resources.

How to apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your application must include:

your resume (no more than 5 pages)

cover letter (no more than 2 pages). In your cover letter, please address the below questions:

Target Question 1: Describe how you manage high-volume, fast-paced legal work whilst working independently. How d you prioritise tasks and solve problems effectively under pressure?

Target Question 2: Describe a time you helped a disadvantaged client achieve a positive outcome. What steps did you take to ensure they understood the legal advice and felt supported?

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

• If you have questions about the role, you can reach out to Katy Woods, Solicitor In Charge, Statewide Advice Team, [email protected] or 0455 253 763.
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities and Focus Capabilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
• Applying for a role is a great NSW Government resource for helping you prepare your application.

Closing Date: 21 September 2025 at 11.59pm