The Brisbane Airport Hotels Group encompasses Pullman, Novotel and ibis Brisbane Airport Hotels, along with the Brisbane Airport Conference Centre. With 532 guest rooms, three restaurants, a Rooftop Event Space, Executive Lounge, In-Room Dining and 17 modern meeting spaces, we’re proud to be the first accommodation and event precinct developed at Brisbane Airport.

We are now seeking a full-time Concierge to join our professional and dynamic Front Office team at Pullman Brisbane Airport. Reporting to the Front Office Manager, this role is all about creating memorable experiences: providing warm welcomes, flawless farewells, and ensuring every guest feels like a VIP.

If you thrive on delivering five-star service, love meeting new people, and have a genuine passion for hospitality, this could be the perfect role for you.

Key Responsibilities Include:

Being the friendly face that greets and farewells every guest

Assisting guests with hotel facilities, directions and special requests

Anticipating guest needs to ensure a seamless stay

Maintaining exceptional presentation and service standards

Handling guest enquiries with professionalism, positivity and care

About you:

Impeccable personal presentation and a bubbly, enthusiastic personality

Previous hotel, resort or customer service experience (Concierge experience highly regarded)

Experience using Opera (desirable)

Strong communication skills and ability to remain calm under pressure

Flexible to work a variety of shifts, including weekends and public holidays

Manual QLD driver’s license and unlimited Australian working rights

Why you'll love working with us:

Career progression and education assistance

Monthly social events

Generous Accor global accommodation discounts

Discounted meals and beverages on-site

Reward and recognition programs

“Refer a Friend” incentives

Subsidised onsite parking & discounted Air Train weekly pass

We thank all interested parties in advance for their application; however, only successful applicants will be contacted.