• Step back from hands on CTP claims into an oversight role.
• Collaborative role working closely with a third-party claims team
• Permanent Role, Sydney CBD, $140K Package + Benefits

We are seeking an experienced CTP claims professional to step into a governance-focused role, overseeing claims strategies and ensuring best practices while working closely with a third-party claims management provider.

Role

As the CTP Technical Claims Specialist, you will provide technical oversight and strategic direction for the CTP claims portfolio. This role is not hands-on claims management but focuses on governance, ensuring best practices in claims handling, compliance, and financial performance. You’ll act as the key liaison between the internal team and the third-party claims provider, ensuring claims are managed effectively and in line with regulatory and legislative requirements.

Key Responsibilities

• Provide technical oversight of CTP claims processes, including liability decisions, contributory negligence, and reserving strategies.
• Review targeted claims and monitor for potential claims leakage.
• Oversee claims strategies, settlement preparations, and outcomes, including engagement with legal providers.
• Manage disputes and complaints, including those involving regulatory bodies such as the Personal Injury Commission and CTP Assist.
• Deliver claims handling reviews, including qualitative analysis and performance improvement opportunities.
• Conduct independent file reviews, evaluate claims strategies, and provide feedback to the claims team.
• Analyze claims data and reporting to identify trends, risks, and opportunities for improvement.
• Collaborate with internal stakeholders, including IT, pricing, actuarial, finance, and compliance teams, to support the CTP product portfolio.
• Represent the company at industry forums and maintain strong relationships with external stakeholders.

Experience

• Minimum 2 years of experience in CTP claims management.
• Strong working knowledge of CTP schemes, including regulatory and legislative requirements.
• High levels of technical competence and attention to detail.
• Experience analysing claims data and identifying trends or risks.
• Excellent communication and collaboration skills, with the ability to work closely with internal and external stakeholders.
• Proactive, inquisitive, and passionate about improving processes and outcomes.
• Legal knowledge or experience with common law claims is highly regarded but not essential.

Benefits

• Be part of a small, growing team working on an innovative and expanding product.
• Enjoy flexible working hours and a hybrid work model.
• Work in a supportive environment with opportunities for career growth.
• Play a key role in shaping the future of CTP insurance for a leading insurer.
• A commitment to continuous professional development and staying updated with relevant industry knowledge and certifications.
• Employee Assistance Program and business wellbeing app
• Discount on Insurance Products and Retail Vouchers
• 21 days Annual Leave & your birthday on top
• Regular Community Engagement Activities & Annual events
• Reward and Recognition programs for employees.

How to Apply

Please submit your resume and a brief cover letter outlining your experience and suitability for the role to [email protected] or apply via seek

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