About the Role

Our client are looking for an Account Manager to join their Customer Success team. In this role, you’ll be the go-to operational partner for investment advisers using their Wealth Management platform. You’ll help advisers manage client portfolios, resolve day-to-day queries, and ensure smooth administration across a range of asset classes — with a strong focus on Private Markets and managed funds.
This role is ideal for someone with a background in Funds administration, investment operations, or private markets, who enjoys problem-solving, building relationships, and improving processes.

What You’ll Do

• Cash and trade matching
• Managed fund and private market asset creation/updates
• Capital calls and distributions
• Term deposits and other portfolio adjustments

• Act as the trusted point of contact for advisers, handling portfolio and operational queries.
• Maintain client portfolios, including:
  
• Ensure data accuracy through daily control checks and quality assurance.
• Generate and distribute adviser, client, and tax reports.
• Manage portfolio return variation reporting.
• Coordinate workflows, including outsourced team management (workload allocation, exception handling, training).
• Support adviser onboarding, reporting, and ad-hoc administration requests.
• Collaborate with Relationship Managers to identify and implement process improvements.

What They are Looking For

• 1+ years in account management, client services, or operations.
• Strong exposure to funds administration, investment platforms, private markets, or wealth management.
• Knowledge of private equity, venture capital, alternatives, or unlisted asset processes (capital calls, distributions, fund structures) is highly regarded.

• Degree in Finance, Business, or a related field preferred.

• Customer service focus with excellent communication skills.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple priorities and deadlines.
• Comfortable working with large datasets; Excel proficiency desirable.
• Problem-solving and process improvement mindset.

• Experience:
  
• Qualifications:
  
• Skills:
  

Why Join Them?

• Be part of a growing fintech business redefining wealth management.
• Work closely with investment advisers, gaining exposure across a wide range of portfolios including private markets and alternatives.
• Collaborative and supportive team environment with real career growth opportunities.

If you possess Full Australian Work Rights and reside in Sydney, then please send your updated CV to: [email protected]