Join the Team at The Union Hotel – Ascot Vale
Assistant Manager & Events Coordinator

About Us
The Union Hotel is more than just a pub – we're a cornerstone of the Ascot Vale community. Built in 1878 and proudly Heritage-listed, the Union has been a local favourite for over a century. Known for our friendly atmosphere, excellent service, and great value, we’re a true local’s local. As we continue to grow and evolve, we’re on the lookout for an enthusiastic and experienced Assistant Manager with a flair for Functions and Events to join our dynamic team.

The Role
Reporting directly to the Venue Manager, this is a hands-on leadership position combining venue operations with event coordination and marketing. You’ll be a confident leader with at least 2 years of management experience in hospitality, and a strong understanding of both Front and Back of House operations. Most importantly, you’ll bring energy, creativity, and a customer-first mindset.

Key Responsibilities

Functions & Events

Manage the end-to-end coordination of events — from initial enquiry to post-event follow-up

Work closely with the Head Chef and Venue Manager to design menus and tailor event packages

Maintain regular client communication to ensure expectations are exceeded

Oversee FOH staff during functions to ensure smooth execution

Keep accurate records of client requirements, bookings, and feedback

Assistant Manager Duties

Act as Manager on Duty, overseeing daily operations

Drive a high standard of customer service and satisfaction

Support and mentor team members to foster a positive work culture

Ensure compliance with hotel policies and operational procedures

Marketing & Promotion

Proactively promote functions and events to increase bookings

Create and manage social media and email marketing campaigns

Develop engaging in-house promotional materials

Collaborate on seasonal events and marketing activations

Who We’re Looking For

Proven experience in function and event coordination, ideally in pubs or hotels

At least 2 years of hospitality management experience

Confident communicator (written & verbal)

Proactive, energetic, and customer-focused leader

Comfortable learning booking systems and marketing software

Flexible availability, including nights, weekends, and public holidays

Current RSA

Strong team leadership and staff development skills

Passionate about delivering unforgettable customer experiences

What We Offer

A supportive and fun team culture

Real opportunity to contribute creatively and make the role your own

Hands-on leadership role with variety and responsibility

Room to grow with career progression in a successful hospitality group

A chance to be part of a venue with deep community roots

If you’re a hospitality professional who thrives in a fast-paced, people-focused environment — and you're passionate about creating memorable events and experiences — we want to hear from you!

Please note: To be considered for this role, all applicants must have unrestricted permanent working rights in Australia.