The Role:

We’re looking for a people-first Sales Consultant who is passionate about delivering outstanding customer experiences. In this role, you’ll be the face of IconByDesign in our showroom, welcoming customers, understanding their needs, and guiding them through their furniture selection journey.

You’ll play a key role in creating a warm, engaging environment for every visitor, ensuring they leave feeling supported and confident in their purchase. This is a hands-on sales role where building genuine connections, sharing product knowledge, and helping customers find the perfect piece are at the heart of what you do.

As Sales Consultant your main responsibilities are:

To ensure that every interaction that customers have with IconByDesign is excellent.

Drive sales by engaging with customers, understanding their needs and recommending appropriate services and products.

Achieving sales targets.

Greet and assist every customer and help them select and purchase products in the store.

Acquire the necessary sales and product knowledge regarding our company and our products to enable you to advise customers with their product purchases and customer service enquiries.

Learn to use our business systems to conduct the sales and customer service activities effectively.

Support the sales & store operations team members.

Respond to customer enquiries in store, phone, email, chat and our ticketing system.

Assist with maintaining an organised and appealing store which includes daily, weekly and monthly store operational tasks.

Work with the customer service team to manage systems and processes that improve the tracking, resolution and customer experience.

Provide ongoing training and support to your team

The key skills and behavioural requirements are:

Sales and customer service skills to effectively engage and serve customers, while building long-term relationships and customer loyalty.

Excellent attention to detail in all aspects of your role.

A strong team player with a can-do attitude – focused on finding solutions and contributing positively to the team.

A love of people as manifested in your willingness to engage with our customers to tell the stories associated with our five brand pillars: timelessness; craftsmanship; affordability; sustainability and customer contentment.

A desire and willingness to act in accordance with our internal core values of: Wow your customer, be open-minded and committed, be curious, do more with less, and remember – be humble.

To be successful in this role you will need:

3 years of customer service/retail experience

Strong attention to detail

Excellent communication and storytelling skills

The ability to work alone and to take initiative

A strong team player and can-do attitude

A desire to grow and improve

Casual availability (Both weekend days, and may include one week day)

It’s a bonus if you have:

A background in interior design

A passion for interior design

Company Culture

To fit nicely into our culture, you must be an empathic and honest people engagement superstar who truly knows how to wow your customer. You will go above the call of duty to engage with our team and community and understand the stories associated with our trailblazing brand. We expect every team member to be open-minded and committed and approach every day with a curious mindset; judgmental and dogmatic personality types need not apply! We are a learning culture at heart always striving to do more with less. We truly appreciate the strengths and contributions of others, as we aim to stay humble at all times with respect and gratitude for our fellow teammates.