About Us

Solve Accounting is a boutique advisory and accounting firm with offices in Miranda, Hurstville, and North Strathfield. We help business owners understand their numbers, grow confidently, and stay accountable. Our clients value us not only as accountants, but as partners in their business journey.

We’re looking for a Client Services Manager to join our team. This is a permanent part-time role (30 hours per week) with flexibility to increase to full-time in the future. You can work from either our Miranda or North Strathfield office, with work-from-home options available.

The Role

You’ll be the go-to person for our clients and our team — managing communication, keeping deadlines on track, and leading a Client Service Assistant. This is a role for someone who’s hands-on, proactive, and not afraid to take ownership.

Key Responsibilities

Client Services & Team Leadership

Be the primary point of contact for clients — quick, professional, and personable.

Keep lodgement timelines on track and follow up proactively.

Resolve client queries efficiently and with confidence.

Maintain accurate records across systems.

Manage and mentor a Client Service Assistant, delegating tasks and keeping workflows moving.

Admin & Operations

Oversee daily admin operations and make sure deadlines are hit.

Support directors and managers with scheduling, meeting prep, and correspondence.

Handle onboarding/offboarding of clients, including working with external accountants and regulators.

Assist with billing, invoicing, and payment follow-ups.

Take calls, manage messages, and coordinate internal tasks.

Sales & Growth Support

Monitor inbound leads and make sure follow-up happens.

Assist with proposals, engagement scopes, and client conversion.

Update and manage the sales process in Go High Level.

ATO, ASIC & Government Liaison

Manage ATO/ASIC portals and ensure client records are up-to-date.

Handle agent nominations, payment arrangements, and follow-up correspondence.

Prepare remission requests for GIC, FTL, and STL.

What We’re Looking For

Strong communicator who can build rapport with clients and the team.

A confident, assertive, and solutions-focused individual.

A go-getter who’s proactive and comfortable taking charge.

Previous experience in client services, practice management, or senior admin (professional services/accounting a big plus).

Organised, detail-oriented, and able to juggle competing priorities.

Tech-savvy (experience with CRM/accounting platforms).

What We Offer

Permanent part-time role (30 hrs/week) with the option to grow into full-time.

Competitive salary aligned with experience (pro-rata of $85,000–$100,000 FTE + super).

Work from Miranda or North Strathfield, or work-from-home.

Direct exposure to the firm’s directors in a boutique, close-knit environment.

A supportive team culture where your impact is seen and valued.

Annual Solve Accounting Conference in the Philippines.