Senior PAM Engineer, Ongoing opportunity based in Sydney + hybrid/flexible working options available

The Department of Customer Service (DCS) is looking for a Senior PAM Engineer (Senior Privileged Access Management Engineer) to join our growing team!

Benefits

• Fantastic ongoing grade 9/10 position in a technical team supporting the Privileged Access Management platform
• Driving the development of the Privileged Access Management platform and ensuring that elevated access is segregated and secure
• Salary range: $129,464 - $142,665+ super, commensurate with experience.
• Excellent leave entitlements: 20 days annual leave, up to additional 24 days flexible leave.
• Flexible and remote working opportunities from multiple locations in NSW.

About Us
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This role is pivotal to help mitigate security risks across DCS and its Agencies, whilst contributing to strengthening the security posture within the organisation.

Your responsibilities will include:

• Design, implement and maintain Privileged Access Management (PAM) solutions, including integration with enterprise systems and applications.
• Lead the development and enforcement of PAM policies, standards, and best practices.
• Monitor and respond to PAM-related security events, alerts, and incidents.
• Drive automation and orchestration of PAM workflows to improve efficiency and reduce risk.
• Conduct regular audits and assessments of privileged accounts, access controls, and session activity.

About you:

• Deep expertise in PAM technologies such as BeyondTrust, CyberArk, Delinea, or similar platforms.
• Strong understanding of Active Directory, LDAP, Kerberos, SAML, OAuth, and other identity protocols.
• Experience with scripting and automation (e.g., PowerShell, Python) to streamline PAM operations.
• A passionate understanding of the cyber security environment and a drive to uplift security effectiveness
• A collaborative team player who can work with technical and non-technical teams to ensure appropriate understanding of process, procedures and requirements.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

What we need from you:
To start your journey towards becoming our Senior PAM Engineer, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Wednesday 10th September

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process