Make a real difference every day — support veterans & their families across Australia!

12 month contract

$55-$65 per hour

37.5 hours per week

Overtime structure available

Hybrid role between Townsville CBD and Home

Be part of something bigger

At the Department of Veterans’ Affairs (DVA), we honour and care for Australia’s veteran community. Through Open Arms – Australia’s leading provider of mental health support to veterans and families – you’ll help deliver life-changing services every day.

The Role: Meaningful, varied, flexible

As an APS 6 Clinician in our national Client Assist Contact Centre, you’ll:

Deliver phone-based clinical services, including intake, assessment, triage, and immediate mental health support.

Work within a rostered 24/7 environment (including weekends and nights) under a hybrid work model.

Refer clients to appropriate regional offices, crisis and specialist services across Australia.

Apply trauma-informed and evidence-based approaches to support the veteran community.

As part of our team, you will benefit from:

Ongoing learning and professional development opportunities.

Funded clinical supervision.

A diverse, inclusive and supportive work environment.

We’re seeking clinicians who:

Thrive in a fast-paced, dynamic environment and can commit to rostered 24/7 work.

Have demonstrated experience in mental health settings, especially intake, assessment and brief interventions.

Hold qualifications in psychology, social work, occupational therapy, nursing, or counselling.

Apply a holistic, trauma-informed approach to client care.

Are skilled in working with vulnerable clients over the phone.

Demonstrate strong communication skills, sound judgement, and excellent IT proficiency.

Key Duties

Conduct intake assessments, risk assessments and brief counselling interventions over the phone.

Ensure clinical documentation meets policy requirements.

Maintain accurate, confidential client records.

Engage in CPD activities to maintain professional registration.

Liaise with clients’ family members and service providers as needed.

Work collaboratively with your team to review and manage client cases.

Mandatory Requirements

Australian citizenship.

Ability to obtain and maintain Baseline AGSVA security clearance.

Hold, or be able to obtain, a Working with Vulnerable People registration or Working with Children Check (depending on state/territory).

Relevant qualifications:

Registered Psychologist / Occupational Therapist / Registered Nurse with full AHPRA registration, OR

Social Worker with AASW membership, OR

Masters-level counsellor registered with PACFA (Clinical) or ACA Level 3 or 4.

APPLY NOW

Please submit your resume outlining your skills and experience. Applications close Thursday 11th September 2025.