Office Based - Mascot

Supportive & Friendly Culture

Renewable Energy Industry

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar & Battery Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function due to company growth.

About the role:

We are seeking an experienced & passionate customer-focused individual to join our Customer Service team. If you are an enthusiastic, enjoy assisting customers and thrive in a dynamic work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES

Be the first point of contact for customers and deal with a high-volume of inbound calls

Manage the internal inbox and action all internal line of enquires

Provide exceptional customer service to clients inquiring about solar and battery products.

Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.

Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.

Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.

Maintain accurate and up-to-date customer records in our database.

Prioritise critical works and plan them based on resource availability

Establish good relations with various clients & internal or external stakeholders

SKILLS & EXPERIENCE

Previous experience in a customer service role is a must!

Strong communication skills with the ability to explain technical concepts in a clear and understandable manner.

Excellent problem-solving abilities and a customer-centric mindset.

Familiarity with solar and battery systems is advantageous but not mandatory.

Ability to work in a fast-paced environment and adapt to changing priorities.

Proficient in using customer relationship management (CRM) tools.

Full working rights is essential

WHATS ON OFFER

Full time hours Monday - Friday

Office based in Mascot super closer to public transport

Full industry training provided

Great supportive manager & family-feel culture

Innovative and progressive industry

Opportunities for professional development and career advancement.

Work with a passionate and dedicated team in the sustainable energy sector.

Vibrant & social office culture, we are a fun bunch!

The recruitment process will be a phone interview followed by a face to face in our office based in Mascot.

If you are interested, please attach your CV and we will give you a call.