Clerk Grade: 9/10
Salary Range: $129,464 - $142,665 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Monday, 15th September 2025 [9:59am]
About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Join a dynamic team that plays a critical role in ensuring the integrity, resilience, and performance of GovConnect's ICT and BPO services. The team coordinates audits and compliance and oversee risk frameworks that support secure and high-quality service delivery.

The team supports:

• Internal and external audits: Including ISO standards, ISMS, Audit Office, CISO
• Attestations: ASAE 3402 attestations and deliverables for BPO services,
• Risk Management: CIO-led operational and service continuity risks and maintain ISMS-aligned risk controls to safeguard ICT operations.

What you will do

• Coordinate and monitor audit and risk activities to ensure timely completion of reviews, compliance actions, and follow-up on findings in line with agreed obligations.
• Engage with stakeholders and provide expert advice to ensure they understand their responsibilities and contribute to achieving the required outcomes on time.
• Support the development and continuous improvement of systems, tools, and processes that enhance the effectiveness and quality of risk, compliance, and reporting functions.
• Contribute to the creation and refinement of policies and standards to improve the accuracy, efficiency, and timeliness of compliance and risk management practices within ICT.

About You

The successful candidate must demonstrate strong capabilities in:

• Previous experience with technology teams managing ICT Risks and contributing to the completion of Audit outcomes
• Experience managing diverse stakeholder groups and coordinating input into responses and delivery plans
• Strong communication skills
• Experience in collaborating with internal and external audit teams to support the delivery of programs of work

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 15th September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process