Company Description

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

In December 2024, we began providing health, mental health, and wellbeing services across the onshore Immigration Detention network. Our team of nurses, general practitioners, and allied health professionals offer a range of healthcare services, including health assessments, chronic disease management, health promotion, wound management, immunizations, and other primary health interventions. HCA also launched a 24/7 Virtual Care Centre (VCC), offering remote healthcare through telehealth and video consultations to enhance onsite care for detainees.

Job Description

Are you a compassionate and experienced Primary Health Nurse looking to make a real difference? Do you thrive in a supportive, collaborative environment where your skills are valued and your voice matters? If so, we’d love to meet you!

We’re on the lookout for a Virtual Intake Triage Registered Nurse to be the first point of contact for detainees seeking primary health support. You’ll be the calm in the storm, offering guidance, triage, and connection to care—all from the comfort of your own space.

🕒 Rotating Shifts

7:00 AM – 2:30 PM

3:00 PM – 10:00 PM

10:30 PM – 7:30 AM

💰 Pay Rates (Excluding Casual Loading)

Base Rate: $60.00/hr

Afternoon Shift: $67.51/hr

Night Shift: $69.01/hr

Saturday: $90.01/hr

Sunday: $105.00/hr

🩺 Key Responsibilities

🔹 Patient Intake & Triage

Conduct virtual assessments for acute and chronic conditions

Prioritise care needs and document patient info in EHRs

🔹 Care Coordination & Referrals

Collaborate with healthcare providers on care plans

Refer to external services and ensure follow-up

🔹 Patient Education & Support

Provide guidance on self-care, medications, and chronic condition management

Address patient questions and explain treatment options

🔹 Telehealth Delivery

Deliver care via telehealth tools with a patient-first approach

Ensure accurate, compliant documentation

🔹 Monitoring & Documentation

Track patient progress and update care plans

Report outcomes to supervisors

🔹 Team Collaboration

Work closely with a multidisciplinary team

Maintain clear communication with patients and staff

Keep accurate records and help us continuously improve our virtual care services.

• Be part of a multidisciplinary team that includes psychologists, social workers, and primary care providers.

Let's talk about you!

• Bachelor’s degree in nursing and current AHPRA registration (no restrictions).
• At least 5 years of clinical experience, ideally in primary healthcare settings.
• Confidence using telehealth platforms and electronic health records.
• Excellent communication skills and a warm, empathetic approach to care.
• Experience in immigration detention or similar environments? That’s a big plus!

Bring your passion for Primary Health Services and be rewarded with:

• Be part of an amazing culture, based on the values of - We Care, We are Team Players, We are Leaders, We understand your needs
• Ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)
• Discounted Bupa Health Insurance
• Free training provided - Ensure your mandatory training is up to date

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.