Bookings & Admissions Officer – Surgery

Permanent part-time with purpose

Make every patient interaction count

Supportive team, meaningful work

Manage waiting lists, support patients, streamline bookings, and work with care. Apply now!

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $34.46 - $ 35.54 per hour
Hours Per Week: 24
Location: Bookings & Admissions Department, Westmead Hospital

Where you'll be working
Western Sydney Local Health District (WSLHD) provides high quality healthcare to diverse communities, guided by values of collaboration, respect, and empowerment. Join a team dedicated to better health services for Western Sydney and beyond.

Serves Auburn, Blacktown, The Hills Shire, Cumberland, and Parramatta LGAs

Offers primary, secondary, and tertiary health care

Supports over a million residents in the Greater Western Region

Committed to innovation and patient centered care

Strong focus on collaboration and respect in service delivery

Empowering teams to make a lasting impact

What you'll be doing
In this role you’ll be supporting elective admissions and ensuring a smooth patient experience through accurate bookings and clear communication.

Processing RFAs and scheduling appointments

Liaising with clinical and admin staff

Delivering outstanding customer service

Auditing and maintaining waiting list data

Enhancing systems by identifying and implementing improvements

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

Relevant experience in admissions and bookings processes.

Experience with computerised patient administration systems.

Sound knowledge of NSW Health "Elective Surgery Access" Policy Directive (PD2022_001).

Experience in a customer service role demonstrating effective interpersonal skills.

Demonstrated ability to work productively within a team, and to work autonomously when required.

Demonstrated time management and organisational skills to manage competing priorities.

Demonstrated understanding of Medical Terminology.

Requisition ID: REQ601596
Applications Close: 31st August 2025

Discover more about the application process.

Review the detailed Position Description for insights into role requirements and criteria.

Explore the selection process, employment checks, outcomes and notifications.

For inquiries about the role, contact Alexandra Allen on 045 544 8902.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.

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