• 2 * Perm full time | 35 hours per week
• Location: Blacktown, NSW
• Salary: $84K + Super + Salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Are you passionate about supporting vulnerable individuals and families to achieve housing stability and build better lives? We are seeking a committed and experienced Housing Officer to join our team and make a tangible impact through the delivery of high-quality tenancy and property management services.

As a Housing Officer, you will be responsible for delivering comprehensive tenancy and property management services to tenants across our housing programs. This includes managing tenancies, maintaining accurate records, and supporting clients to sustain long-term housing outcomes. You will also play a key role in building strong relationships with tenants, service providers, and internal teams to support holistic and client-focused outcomes.

Your key responsibilities will be to:

• Conduct all the arrangements to lease vacant properties quickly and effectively
• Ensure all tenancy documentation is completed and maintained in line with organisational and regulatory requirements
• Educate tenants on their rights and responsibilities, promoting positive tenancy outcomes
• Conduct routine, exit and entry property inspections as required and completing required property reports
• Attend court/tribunal hearings where necessary to represent the interest of the organisation
• Respond to tenant feedback, informal complaints, and appeals constructively and promptly to support service improvement
• Maintain positive relationships with external and internal stakeholders
• Actively contribute to developing and implementing strategies that connect tenants to additional support

Requirements for Success

• Previously demonstrated experience working with vulnerable client groups
• Community housing experience or property management experience desirable
• Knowledge of the Residential Tenancy Act and NCAT process would be preferred
• Strong experience with Microsoft Office products for reporting
• Ability to manage competing priorities in a fast-paced, client-focused environment
• Excellent written and verbal communication skills
• Driver's Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you