Medacta Australia is part of a global medical device company that pioneers orthopaedic solutions through innovation, education, and patient-centred care. We are committed to improving surgical outcomes and delivering value to healthcare providers across Australia. Joining Medacta means becoming part of a collaborative and performing team where your expertise directly contributes to advancing patient care.

The Opportunity

We are seeking a Customer Service Representative to join our Operations team. This role is critical in ensuring surgeons and hospitals receive accurate, timely, and reliable support across our product portfolio. Working closely with Territory Managers, Operations, and Clinical Specialists, you will play a key role in ensuring the right instruments and implants are delivered and tracked, and that customer needs are managed with precision and care.

Key Responsibilities

Coordinate daily case bookings and ensure correct kits are allocated to surgical lists

Ensure accurate and timely processing of usages, customer orders, and invoices

Book hospital cases and coordinate with internal and external stakeholders

Respond to enquiries via phone, inbox, and other channels, resolving issues quickly and professionally

Maintain records of customer interactions, process accounts, and file documents

Provide support for field personnel and team members as needed

Support the Warehouse Team when required, including stocktakes

Carry out administrative duties relevant to the department

Contribute to continuous improvement by identifying process efficiencies

About You

Previous experience in a customer service role in a quality-driven environment (healthcare or medical device preferred)

Proficiency in Microsoft Office applications (Outlook, Word, Excel)

Excellent verbal communication skills with the ability to build rapport at all levels

Strong attention to detail, task prioritisation, and logical problem-solving skills

Collaborative mindset, with a willingness to support colleagues and customers alike

What We Offer

At Medacta, you’ll be part of a company that combines global innovation with a supportive local culture. You will:

Contribute to a purpose-driven organisation that improves lives through better surgical outcomes

Access professional growth and tailored development opportunities

Work in a team-focused environment shaped by strong values

Be recognised for the impact you make and the results you deliver

Enjoy the trust and autonomy to take ownership of your work

This is an opportunity to grow your career in a company that is shaping the future of the orthopaedics industry while supporting you to achieve your best.

Location: Sydney, Lane Cove West

Position Type: Permanent Full-Time

Customer Support (Healthcare & Medical)

Package: $70k - $75k + super + 5k bonus