Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Technical Advice and Practice Improvement Branch is part of the National Operations and Performance Division. The Technical Advice and Practice Improvement Branch provides nuanced, sensitive, and high quality 'specialised clinical and technical' advice that is aligned with legislation and policies to ensure supports meet participants varied and sometimes novel or complex support needs.

The team drives consistency in the application of the NDIA reasonable and necessary planning decisions and Access decision making frameworks as outlined in the NDIS Act and Rules, tools and operational guidelines to help facilitate the achievement of participant and scheme outcomes.

The Technical Advice and Practice Improvement Branch plays a critical role in providing support and building the capability of NDIA staff and partners to make complex decisions where technical or clinical advice is required. The branch is also a key contributor to policy development and practice guidance for the Agency.

Where you can add value

The EL2 Director Technical Advisory (Professional Stream) is accountable under broad direction to undertake work with a high level of complexity or sensitivity that delivers quality outcomes within the functions of the Technical Advice and Practice Improvement Branch and the National Disability Insurance Agency (NDIA).

The EL2 Director Technical Advisory (Professional Stream) position is an important team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the team membership and assigned Contractors working within the Work Area.

Responsibilities of the role include but are not limited to:

• Providing leadership and management of teams and staff within the Technical Advice and Practice Improvement Branch.
• Managing and coordinating performance and quality improvement using a data-driven focus to set priorities aligned to operational needs.
• Building productive working relationships with key customers and stakeholders, including the development and review of Service Level Agreements.
• Providing high quality Health and Allied Health clinical and technical expertise to a range of customers and stakeholders to achieve improved outcomes and supports for participants.
• Supporting accurate and consistent decision making, and capacity building of business partners using collaborative coaching approaches in advice provision to consistently apply contemporary legislative decision-making frameworks within their scope of practice.
• Using Allied Health and clinical expertise to systemically solve problems and support continuous improvement and best practice improvement opportunities that enable efficiencies and sustainable outcomes for participants.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Enough about us, let’s talk about you

Mandatory qualifications:

This position is within the professional job stream. To be eligible to occupy this Professional Stream position you are required to perform certain duties that the CEO decides that your skills, qualifications and experience are essential or appropriate for entry.

Candidates must possess relevant academic qualifications with currency of practice, accreditation and membership with Professional Peak Bodies. All candidates must be registered with the Australian Health Practitioner Regulation Agency (AHPRA) or be a member under Allied Health Professional Australia (AHPA), together with extensive professional clinical experience in health, allied health or disability sectors.

Skills required include:

• Strong written and verbal communication skills to interact with internal and external stakeholders.
• Demonstrated critical thinking and decision-making abilities.
• Ability to work collaboratively with team members both within and external to the Branch, provide guidance to junior staff, and build positive relationships with stakeholders.
• Flexibility to adapt to changing priorities and work environments, and to support various functions as needed.
• Efficient time management skills under pressure.
• Ability to manage multiple tasks, prioritise effectively, and maintain a high level of accuracy and attention to detail.
• Ability to handle sensitive information with the utmost discretion and maintain confidentiality at all times.
• Competence in using office software (e.g., Microsoft Office Suite) and other relevant tools for scheduling, document preparation, and communication.

Desirable experience include:

• Demonstrated disability, hospital or aged care experience
• Demonstrated clinical experience
• Proven experience in providing high quality Health and Allied Health clinical and technical expertise at an individual and systemic level
• Proven experience providing professional leadership, mentoring and guidance to employees ensuring high quality and consistency in decision making and professional advisory practices.
• Demonstrated experience managing team-specific key deliverables.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30 p.m. on 4 September 2025 AEST.

If you have any questions, please contact Peter Langthorne on 0436 642 724 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.