Working for a high-profile and well-respected organisation in their high-volume contact centre environment, you will support customers with responses to their enquiries, issues, requests and applications via phone, face-to-face and electronic contacts.

The role is based on the North-side of Brisbane with easy access to public transport and offers an attractive base salary plus superannuation and an exciting range of benefits.

What you will do:

• Accurately respond to customer requests in a timely and client-centric manner in a high-volume environment
• Follow processes and guidelines to best support the customer, including updating work request systems and managing financial transactions.
• Maintain compliance with all internal procedures while ensuring service standards are achieved and performance outcomes are achieved.
• Participate as an active member of a supportive team to deliver services and identify opportunities for improvement where applicable.
• Take accountability for your performance and with the support of a dedicated leadership team continually develop your skills and knowledge.

About you

• We are looking to leverage your exceptional customer service, people and relationship skills and willingness to contribute to a positive work environment. Naturally, you will be a reliable, engaging and conscientious individual who can think on their feet, learn quickly and navigate multiple systems with ease.
• You will thrive in a fast-paced and rewarding role which requires your high attention to detail, communication skills and a commitment to achieving personal and team goals.
• You bring well-developed time management skills and the ability to adapt to change, managing conflicting priorities and deadlines with ease, while maintaining a strong focus on working as part of a team and the broader organisation.
• You have experience working with complex information, solving problems and resolving conflict, and previous experience in a multi-channel customer contact role is desirable but not essential.

What is on offer:

• Permanent Full-time role
• Great work hours with shifts ranging between 7.30am and 5.30pm, Monday to Friday
• Long term career opportunities with a highly regarded employer
• Comprehensive induction training with ongoing support and development
• A role that offers variety in task and content
• A commencement in early October, allowing for a notice period for those currently working.
• An attractive commencement salary with regular increments based on performance

It is a requirement of the role that all successful applicants will participate in pre-employment checks, including a federal police check undertaken at our client's expense.

Click on the 'Apply Now' button below to complete your online application. Please upload a current resume that demonstrates how you meet the requirements for this role.