About Us

Our staff are our most valuable asset, as they represent our company and serve as the frontline of our services. We work closely with each individual to understand their commitments and requirements, ensuring a roster and work environment that align with their lifestyle.

As a premier service provider, Wrightway Security has proudly served Sydney and the wider New South Wales region for over 20 years. We offer a comprehensive range of services, including on-site security and concierge services for corporate, retail, and educational facilities, as well as event security for local councils and other entities.

Our commitment to exceptional customer service has earned us industry recognition for delivering the highest level of quality service. Many of our clients refer to us as the best security company, recognising our dedication to going above and beyond expectations. Wrightway Security is a 100% privately owned Australian company.

ML 409708434

Position Purpose

As a Concierge, you will be the first point of contact for tenants, guests, and visitors, providing a warm and professional welcome. Your role will involve managing incoming phone calls, responding to emails and requests, maintaining a friendly and professional presence at reception, coordinating tenant events, and providing administrative support. You will be responsible for ensuring the smooth operation of the foyer and common areas while enhancing tenant and client satisfaction.

Qualifications & Experience

Experience in a similar role

Qualification in administration or marketing is preferred

Advanced proficiency in MS Office products

Excellent verbal and written communication skills

Must be punctual, reliable, and responsible

Strong multitasking abilities and customer service skills

A security license is preferred but not essential

Well-groomed with excellent hygiene and professional presentation

Key Responsibilities

Greet guests and customers warmly and professionally at the reception desk

Notify relevant personnel promptly of visitors’ arrival

Answer, screen, and forward calls in a timely and courteous manner

Accurately capture and relay messages

Follow procedures to maintain security and workplace health and safety

Coordinate calendars and schedule appointments

Prepare meeting rooms and ensure all arrangements are in place

Tidy meeting rooms before and after meetings

Maintain an updated list of internal contacts

Sort and distribute daily mail, deliveries, and couriers if required

Provide general administrative support

Assist with planning and coordinating tenant events and communications

Ensure lobby facilities and common areas are tidy and well-maintained

Report incidents, hazardous conditions, and emergencies immediately

Requirements

Previous experience in a concierge, customer service, or front desk role preferred

Excellent communication and interpersonal skills

Strong attention to detail and ability to multitask

Professional presentation and a proactive approach to problem-solving

Knowledge of security procedures and emergency response protocols is a plus

Ability to work both independently and as part of a team

Benefits

Competitive salary based on experience , reviewed annually at the beginning of every FY

Set roster and hours for Concierge roles

Multiple positions available at sites in Macquarie Park, Chatswood, and Sydney CBD

Full-time and part-time positions available

Convenient locations close to public transport

Uniform may be provided depending on the site

Friendly team and supportive work environment