Intake and Assessment Coordinator - Lived Experience

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Part Time/Full Time, Permanent positions available (0.8FTE - 1.0FTE)
• SCHADS Level 4: $88,169 - $94,888 per annum (pro rata) + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Head to Health Phone Service - Brisbane North, QLD

Program Overview

Head to Health Phone Service (HTHPS), is funded by Brisbane North Primary Health Network. This is a unique opportunity to be part of the integration between the Medicare Mental Health Phone Service and MH CALL Metro North. An innovative step forward in mental health care coordination and accessibility across Queensland. The HTHPS is anaccessible and welcoming central intake and assessment service that will connect people to the most appropriate services that meet their identified needs. This may include a referral to a Head to Health Centre or Hub, other available local PHN-commissioned services, jurisdictional services, online or private services.

This is primarily a phone-based service, taking direct incoming referral calls through an established 1800 mental health intake number. Utilising the Initial Assessment and Referral Decision Support Tool (IAR-DST) to support a nationally consistent evidence-informed initial assessment and referral process, the team is madeup of clinical and non-clinical staff who receive enquiries and support people to reach the appropriate service. Choice and agency for consumers will be prioritised when connecting people to services. The role initially will be based at Spring Hill Community Mental Health Centre and later transitioning to the RBWH as part of the integration between Neami and QLD Health.

During the initial establishment phase, phone services will be staffed and operational at Spring Hill Community Mental Health during core business hours (08:30am to 5pm Monday to Friday). Eventually moving over to the Royal Brisbane Hospital. Over time, as demand for the service grows, opening hours may be adjusted in response to demand and to complement availability of other services.

About the role

The Intake and Assessment Coordinator will form part of a multidisciplinary team, delivering structured intake, assessment and referral services for consumers seeking support across a range of social support issues. The Intake and Assessment Coordinator is the point of contact for all intake and assessment; receiving referrals, addressing enquiries, undertaking consumer assessments, program eligibility screening and reviewing referrals to ensure the right level of care is provided.

The Intake and Assessment Coordinator will primarily provide an initial assessment of needs for individuals, triaging needs, vulnerability and urgency, utilising their sector knowledge and assessment experience to establish prioritisation of the individual to case management. The Intake and Assessment Coordinator will work as part of a collaborative team approach, supported by regular opportunities to reflect upon their practice and access comprehensive training and supervision.

What you will bring to the role

• Formal tertiary qualification a related field and/or equivalent experience working in a relevant setting.
• Demonstrated understanding of themental health sector or equivalent.
• Experience working with consumer information systems, maintaining accurate documentation and data collection.
• High level of interpersonal skills and emotional intelligence
• Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Ability to adapt communication style to meet the needs of a diverse range of people and identify changing needs within a group.
• Transferable sector knowledge and experience.
• Awareness of risk assessment and principals of risk management.

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Hiring Manager: Jade McInnes | Clinical Service Manager | [email protected]

EOI Applications: 29th Aug 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

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